What are the responsibilities and job description for the Customer Service Representative position at Client Financial Services?
We offer remote work opportunities after 3 weeks of in-office training! And we provide all the equipment to do the job. Candidates must have reliable in home internet and a private, secure work area.
Our representatives handle inbound calls from patients with questions on their medical statements. This is not a telemarketing or cold-calling position. Representatives provide exceptional customer service by addressing inquiries and resolving issues promptly. Representatives simply help patients understand their medical statements that they receive from their doctor or hospital visit. They verify insurances, process payments, negotiate payment arrangements and resolve accounts. Reps average between 65-75 phone calls on a daily basis.
Our representatives enjoy benefits such as:
- Competitive starting wages
- $4,800 in annual employer-paid health insurance per employee
- $25,000 life insurance policy per employee
- Vision and dental insurance
- Annual raises
- Paid time-off, vacations and holidays
- 401(k)
- Monday-Friday, 8a-5p set schedule, weekends off
- Remote work after completing in-office training period
Qualifications
- Maintain confidentiality of all patient information
- Exceptional customer service skills
- Advanced computer skills
- Ability to type and talk simultaneously
- Type 50 wpm
- Multi-tasking skills
- Clear communication skills
- Outgoing personality
- Self-driven
- Long-term intentions
- Basic understanding of medical billing and insurance is a plus!
**Bilingual (Spanish/English) fluency a HUGE plus! Additional incentives available! Must be fluent in Spanish and English, both verbal and written.
Education and Experience Requirements
- 1 year of customer service experience (could be in an industry)
- High school diploma, GED or equivalent
Compensation: $15.50/hour
Benefits: Full benefits available after 60 days. Company pays the first $500 leaving a minimal premium for health insurance.
Hours: 8:00am–5:00pm
Training: 3 weeks; Paid and provided onsite
Please no drop-offs or phone calls. We will directly contact candidates we are interested in interviewing.
Thank you!
Job Type: Full-time
Pay: $15.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
- No nights
Work Location: Hybrid remote in Fenton, MI 48430
Salary : $4,800