What are the responsibilities and job description for the Senior Help Desk Technician position at Client First Inc?
THE COMPANY
ClientFirst is a management consulting firm specializing in providing optimal information technology guidance and support services, including strategy, management, planning, design, procurement, and implementation project management.
ClientFirst was recently profiled in CIO Review as one of the 20 most Promising Government Technology Consulting Service Providers .
CERTIFICATIONS
A certified or similar
Other certifications helpful, but not required
SKILLS & QUALITIES
Minimum 5 years help desk / Systems Administration experience
Must be an excellent verbal and written communicator
Must be a self-starter, highly motivated, and independent worker
Comfortable in a fast-paced environment, serving multiple clients each day
Windows Server 2003, 2008, 2012 administration
Basic LAN configuration
VMware or equivalent virtualization experience
Exchange 2007, 2010, 2013 experience
EXPERIENCE
Experience with local government, public safety, school districts, or other public entities helpful
RESPONSIBILITIES
Initial responsibility will be for desktop support and administration
Local area network and file server support for a variety of public and private sector clients
Support multiple clients on a regular basis
Administer changes and adjustments to systems, as needed
Recommend the purchase of new equipment
Assess system performance and recommend improvements
Assist with developing, implementing, and enforcing policies and procedures
Work with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements
Respond to and resolve difficult inquiries and complaints
Provide emergency response to reduce downtime, correct errors, monitor vendor activity, diagnose system failures, and conduct off-hours scheduled and as needed maintenance
Assist in developing, planning, implementing, and administering goals, objectives, policies, and procedures
ADDITIONAL DETAILS
401k
Medical Benefits
Cafeteria Benefits Plan
Please submit your minimum salary expectations for this position
We will consider a contract arrangement. Please indicate your preference when you apply.
Recruiters please do not contact this job poster
Please do not contact job poster about other services, products, or commercial interests
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