What are the responsibilities and job description for the Technician Help Desk position at OM SOFTWARE PVT. LTD?
Job Overview
We are seeking a proactive and dedicated Help Desk Technician to join our dynamic team, either in a local or remote capacity. This full-time, permanent role offers a unique opportunity to embark on your career journey within a vibrant start-up environment. A background in providing support for Software-As-A-Service (SaaS) applications and experience with Managed Service Providers (MSPs) will be highly advantageous.
Company Culture and Values
Founded in 2020, Omsoftware is dedicated to delivering innovative solutions to manage the complexities associated with the rapid adoption of SaaS. We pride ourselves on fostering a culture of collaboration and enthusiasm, empowering our team members to excel and contribute to our mission of enabling MSPs to thrive in the digital landscape.
Key Responsibilities
At Omsoftware, we believe in nurturing talent and facilitating career advancement. We are committed to providing professional development opportunities that enable our team members to enhance their skills and grow within the organization.
Compensation And Benefits
Employment Type: Full-Time
We are seeking a proactive and dedicated Help Desk Technician to join our dynamic team, either in a local or remote capacity. This full-time, permanent role offers a unique opportunity to embark on your career journey within a vibrant start-up environment. A background in providing support for Software-As-A-Service (SaaS) applications and experience with Managed Service Providers (MSPs) will be highly advantageous.
Company Culture and Values
Founded in 2020, Omsoftware is dedicated to delivering innovative solutions to manage the complexities associated with the rapid adoption of SaaS. We pride ourselves on fostering a culture of collaboration and enthusiasm, empowering our team members to excel and contribute to our mission of enabling MSPs to thrive in the digital landscape.
Key Responsibilities
- Provide Level 1 technical support through telephone and email for our software products and SaaS applications.
- Investigate and resolve issues reported by customers while collaborating with internal product development teams.
- Effectively plan, prioritize, and organize your workload to consistently meet service standards and objectives.
- Respond promptly to customer inquiries, striving to enhance their overall experience.
- Support team members by assisting with their caseload as necessary.
- Minimum of 1-2 years of relevant experience in technical support or a related field (exceptions may be made for exceptionally qualified candidates).
- Strong problem-solving capabilities and a commitment to teamwork (flexible, hardworking, fast-learning, self-motivated, results-oriented).
- Excellent organizational skills with the ability to manage workload effectively within established service standards.
- Outstanding verbal and written communication skills in English.
- Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical discipline.
At Omsoftware, we believe in nurturing talent and facilitating career advancement. We are committed to providing professional development opportunities that enable our team members to enhance their skills and grow within the organization.
Compensation And Benefits
- Competitive Salary
- Comprehensive Benefits Package (Health, Dental, Medical)
- Professional development and career growth opportunities
- Perkopolis discounts and deals
- A collaborative and inspiring team environment
Employment Type: Full-Time