What are the responsibilities and job description for the Help Desk Technician position at Acero Schools?
At Acero Schools, we
are what we believe.
Achievement – We set goals
and do what it takes to achieve them.
Community – We contribute
to, respect and serve in our communities.
Excellence – We expect our
best and strive to make our best even better.
Resilience – We learn and
grow through adversity and challenges.
Optimism – We believe in
our ability to create the future we envision.
Position Description
Help Desk
Technician
Salary: Competitive
Salary and Benefits
Location: Chicago, IL
Reports To: Director of
Information Technology
How to Apply: https://platform.teachermatch.org/jobsboard.do?districtId=569404168
Core Responsibilities
- Resolves common issues with end user technology including laptops, desktops, tablets, mobility devices, A/V equipment and printers
- Refurbishes and repairs end user technology and identifies all resources required to return equipment to service
- Actively monitors IT service management software to identify technology incidents and provide a timely response to technology service requests
- Identifies incidents requiring expedited resolution and escalates incidents to Help desk Supervisor when necessary
- Accepts direction from the Director of Information Technology to prioritize incidents and projects
- Records accurate and complete documentation of incident resolutions within IT service management software system
- Maintains accurate and complete documentation of end user technology equipment within IT asset management software system
- Responsible for communication incident resolutions to requestor and all identified stakeholders
- Understands and implements procedures for new equipment deployment and inventory equipment redeployment
- Completes special project as assigned
Qualifications:
Experience:
- One (1) year of demonstrated experience supporting endpoint computing systems
Education:
- Bachelor’s degree (required)
Physical Demands
Nature of work requires an ability to operate
standard business office equipment. Requires ability to communicate and
exchange information, collect, compile and prepare work documents, set-up and
maintain work files. Physically demands require the ability to stand,
bend, reach high and low, stoop, and walk around the classroom 60% of the
day. In addition, walking up and down stairs several times a
day. Must be able to lift 15 to 20 pounds for short periods of time
and push and pull 15 to 20 lbs.
Working Conditions
Majority of work performed
in a general office environment. Position requires availability for
extended hours plus non-traditional hours required to perform job
duties. Also requires participation and attendance at
organization-sponsored events and meetings.
NOTE: The foregoing list of
essential duties and responsibilities is intended to be representative of the
tasks performed within this classification. It is not necessarily descriptive
of any one position in the class. The omission of an essential function does
not preclude management from assigning duties not listed herein if such
functions are a logical assignment to the position.
Acero
Schools is committed to a policy of equal treatment for all individuals. Acero
Schools does not discriminate on the basis of race, color, gender, handicap,
age, religion, sexual orientation, or national or ethnic origin.
www.aceroschools.org
