What are the responsibilities and job description for the Help Desk Technician position at TRADEBE?
Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the US, we are leaders focused on recycling and circular economy, managing all different environmental liabilities in a sustainable way.
The Opportunity
Join our team as a L1 IT Help Desk Technician and support end users across the US!
In this office-based role, you’ll be the go-to problem solver for Microsoft 365, custom applications, and basic networking issues. Reporting to the IT Support & Workplace Coordinator, you'll collaborate with a dynamic IT team to keep things running smoothly, contribute to infrastructure initiatives, and deliver top-notch customer support.
We’re looking for someone who pairs excellent customer service skills with a passion for problem-solving and strong technical know-how. If you're ready to make an impact and grow your IT career, apply today!
Key Job Responsibilities
- Respond to client inquiries via phone, email, or chat in a timely and professional manner.
- Diagnose and resolve technical issues related to Microsoft 365 applications (e.g., Outlook, Teams, SharePoint).
- Assist clients with basic networking issues, including connectivity problems and configuration.
- Provide mobility support, including troubleshooting mobile devices and applications.
- Document and track all support requests and resolutions in the ticketing system.
- Escalate complex issues to higher-level support teams as needed.
- Provide excellent customer service and maintain a positive client relationship.
- Stay updated on the latest M365 features and networking technologies.
Qualifications
Education:
- College education in IT, Computer Science, or related field would be great.
- Certifications in Microsoft 365 or networking (e.g., CompTIA Network ) a plus.
Experience:
- Experience with remote support tools and ticketing systems preferred
- Solid understanding of software / hardware lifecycles and methodologies
- Active directory desired
Skills:
- Solution oriented individual with strong analysis, logical and problem-solving skills
- Excellent communication skills, with the ability to convey complex technical concepts to less-technical stakeholders
Work Environment
- Office-based; Business Hours: 8 AM Central – 5 PM Central (incl. 1h break)
- Moving under desks as well as moving and carrying computer equipment
- Sitting for long periods of time
- Typing long periods of time
Why Tradebe is Right for You
- Competitive pay and benefits
- Student loan repayment assistance
- Generous vacation and sick plans
- Medical (including telehealth), dental and vision
- 401k Retirement match
- Flexible spending accounts (FSA)
- Health savings accounts (HSA)
- Agency paid, basic life and AD&D insurance
- Career ladders, professional development, and promotion opportunities
- Leadership opportunities
- Great work environment and culture
- And MORE!
Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law
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Nearest Major Market: Chicago
