What are the responsibilities and job description for the Customer Support Specialist position at Clientbook?
Company Stuff:
We’ve created a CRM that enables high-end retail sales associates to drive more repeat business. While dealing with the hustle and bustle of foot traffic in a retail store, sales associates often don’t have time or the tools to follow-up on opportunities and clients. We make that process easy and automated for them through our tools and training on best practices.
We’ve helped thousands of Jewelry and Fashion stores level-up. When it comes to retail, we’re their biggest champion.
Check us out in advance at www.clientbook.com
Here is where you come in.
Clientbook is looking for a Customer Support Specialist to perform a wide range of client-related support activities. This position works as a member of our support team as an expert in the configuration and use of our software. Ideal candidates are passionate about helping people, have outstanding communication skills and the ability to learn new technology quickly.
This role may be right for you if you're a problem solver at heart, willing to go the extra mile to resolve user challenges or educate them on best practices. After your onboarding experience, you will be expected to become a true subject matter expert of the Clientbook software.
What you will do here.
- Multi-channel communication with clients during all standard business hours
- Escalate client queries and concerns
- Learn and work with software including Zendesk, Shortcut, AWS, and Zoom
- Work closely with Customer Success Managers to ensure clients have a positive experience
- All other job duties as assigned
What we hope you will bring.
- Outstanding written and verbal communication
- Customer Support experience
- Desire and capability to learn new technologies and skills quickly
- Team player with a positive attitude
- Ability to work in our Lehi, UT office
Job Type: Full-time Monday-Friday
Why join us?
- Competitive pay and benefits.
- Fun office with a game room (mostly NFL blitz. You’ll figure it out), stocked food, gym
- Innovative product that changes our customers lives in a real way.
- Transparent leadership that provide their resources and time for your success
- Career opportunities based on your skills and interests (not tenure)
- Free Quick Quack car-wash subscription
Clientbook is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Salary : $15 - $19
