What are the responsibilities and job description for the Castle Club Representative - PT - Swing Shift position at Cliff Castle Casino?
POSITION: CASTLE CLUB REPRESENTATIVE - PT - SWING SHIFT
WAGE: $17.50/HR.
POSITION SUMMARY: Provide information and assistance to CCCH Guests with Castle Club membership, accounts, redemptions, and special event ticket purchases.
ESSENTIAL DUTIES:
- Administrate Castle Club duties in an accurate, proficient manner while providing excellent service to Guests, Vendors, and Team Members.
- Enroll new Castle Club members on a daily basis, meet established department goals and quotas.
- Ensure all activities are performed in compliance with CCCH policies, procedures, and all governing laws.
- Maintain current and accurate knowledge of Casino services, amenities, promotions, and events.
- Assist with special events and promotions, as needed.
- Perform other duties as assigned.
QUALIFICATIONS:
Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be considered in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.
1. Education: High School diploma or equivalent, preferred.
2. Work Experience:
a. Minimum 6 months previous experience in guest-facing, service industry, required.
b. Previous experience in the Casino industry, preferred.
3. Knowledge, Skills, and Abilities:
a. Must possess excellent communication (verbal, written) and people skills.
b. Must have good computer skills (Microsoft Office).
c. Must have exceptional Guest service skills.
d. Must possess mature judgement and the ability to apply common sense reasoning to a variety of situations.
e. Must be able to work effectively in a fast-paced, high-stress environment while maintaining professional composure and be able to de-escalate tense situation.
4. Professional Licenses & Certifications Requirements:
5. Must be at least: 18 years of age.
6. Must be able to demonstrate eligibility to work in the U.S.
Salary : $18
