Seasonal Manager On Duty

Job Summary

Primary function is to delegate responsibilities, deals with guest inquiries and complaints, understands, enforces policies and programs, makes decisions that benefits both internal and external guests.

Responsibilities 

• Remains readily accessible to guests at all times. MOD must be visible in the lobby at all times

• Initiates actions on guest rooms which cannot be handled by shift leaders and follows through on such actions

• Handles emergencies of any nature and make decisions while ensuring EC is notified.

• Assists outlets during peak periods.

• Follows the property inspection plan

• Works through department managers and designated shift leaders to correct any deficiencies and note inspections. Makes recommendations and councils if needed.

• Ensure the hotel policies and procedures are followed thoroughly

• Maintains control over the keys assigned to MOD

• Consults and coordinate with hotel security and/or local law enforcement officials on matters pertaining to the welfare of guests, employees and both liquid and fixed assets to the hotel

• Acts according to the hotel’s emergency procedures and directs hotel personnel and guests during an emergency

• Meets and greets all VIP’s in the hotel

• Makes it a priority to meet the VIP guest at the desk and escort the guest to their room

• Assist in the events of an accident and/or incident, involving a guest and/or employee and follows outlined procedures contained in the MOD manual

• Attends and conducts daily huddles at 3pm.

• Researches and follows through on any unusual guest comments and/or complaints that may result in future issues for the guests and/or the hotel

• Inspects all areas of the hotel and its grounds for appearance and any unusual conditions that could be dangerous to our guests and/or employees

• Responsible for handling any emergency that may develop in the hotel and inform the proper agencies and/or people of the events

• Advises the Loss Prevention department and Front Office when calling police, fire department and/or ambulance

• To complete the MOD Report in full and email it out to the designated distribution list.

Qualifications 

Writing - Communicating effectively in writing MOD reports. Must possess effective business writing skills 

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences

Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)

Knowledge of principles and processes for providing guest  and personal services. This includes guest needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem

Management Competencies - Active Learning - Possesses a zeal for and seeks new learning experiences; quickly comprehending and applying new information to the job

Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs 

High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks

Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions 

Must be flexible enough to work any shifts including evenings, weekends and holidays
 

EDUCATION AND/OR EXPERIENCE

A minimum of 2 year degree from an accredited university in Business Administration, Hospitality Management or related major or 2 years experience as a Manager on Duty or a combination of both experience and education

LANGUAGE SKILLS: Good written and verbal communication skills

MATHEMATICAL SKILLS: Using mathematics to solve problems

REASONING ABILITY: The ability to gather and organize information using a logical and systematic process; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems

PHYSICAL DEMANDS: Lift approximately ten (10) pounds

Sit, stand or walk for varying lengths of time, sometimes for prolonged periods.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Needed Attributes

Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.  The job description is intended to describe the general nature and work responsibilities of the position.  This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel.  Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.
 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.