Description

EMPLOYER INFORMATION:

Clifford Beers is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities.

PURPOSE:

The Bilingual Care Coordinator will provide a blend of services to families of students at Family Academy of Multilingual Exploration (FAME), in the context of the Community School model. The Care Coordinator will provide direct coordination in serving as an advocate, service worker, and liaison on behalf of  the client and his/her family utilizing a family-driven, strength- and community-based approach.  As a member of an interdisciplinary team, the Care Coordinator will assist the family in developing solutions, identifying community resources and supports based on the family’s needs  and help promote permanent connections that support the family within the community. 

KEY RESPONSIBILITIES:

The essential functions of this position, include, but are not limited to:

- Interpersonal communication

- Establishing rapport with family members, schools and providers

- Engaging, educating, empowering families in a manner appropriate in fostering relationships that lead to the family’s success

- Tailor interactions to fit the tone, volume, and appropriate language for the client’s age and environment

- Collaboration and teamwork

- Collaborate and participate in an interdisciplinary team related to care; in conjunction with the Organization’s larger team

- Regular participation in staff meetings, team meetings, case conferences, and grand rounds as a vital team member of the Organization 

- Developing a shared understanding of respective roles and responsibilities of team members to ensure efficient collaboration 

- Facilitating and monitoring implementation of each Plan of Care developed by the family’s team

- Care planning & coordination

- Engage families in the community and regularly conduct home visits 

- Linking multiple services, healthcare providers, and community resources to meet families’ needs 

- Ensuring flow and exchange of information among family members, the team, and linked providers/supports

- Screening & assessment

- Processing and determining appropriate eligibility

- Maintenance of accurate electronic clinical records

- Perform related and appropriate duties as assigned 

Qualifications

EDUCATION AND EXPERIENCE:

Bachelor’s level degree in a behavioral health field preferred OR 5 years of relevant experience

SKILLS:

Must be able to demonstrate:

- Family Engagement:

Knowledge of person centered care

Appropriate guidance and facilitation skills of families in the context of the culture, health status, and health needs

- Technical:

Knowledge of basic group skills

Basic negotiation skills

Ability to delegate tasks and responsibilities

Excellent time management skills

Fully bilingual in Spanish and knowledge of Latine cultures

REQUIREMENTS:

• Valid driver’s license and reliable transportation.

TRAVEL:

• This role may require travel throughout the Greater New Haven area each day. 

PHYSICAL ABILITIES:

20 % of the time is spent making repetitive motions 

50 % of the time spent sitting 

10 % walking, bending, standing, stooping, crouching or kneeling 

20 % of the time is spent using hands to type, write, or use controls 

Reasonable accommodations may be made to enable individuals with disabilities to perform  the essential functions 

ENVIRONMENTAL CONDITIONS

• Indoors, Environmentally controlled with occasional exposure to outdoor weather
• Close physical proximity to coworkers and clients

COMPETENCIES:

Must demonstrate the following competencies:

• Diversity and Inclusion:
  Foster an environment in which all members of the Clifford Beers community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of Clifford Beers.  Employees must make every effort to:

• Treat others with respect
• Practice cultural humility
• Elicit and welcome different points of view
• Be committed to advancing Health Equity and trauma-informed anti-racist activities, including but not limited to participating in training and collaborating in related workgroups.

• Integrity:
  Act ethically with honesty and consistency regardless of the situation.  Employees must make every effort to:

• Be accountable for his or her own actions
• Make decisions based on what is better for the families and employees
• Build and maintain trust among co-workers and our families
• Uphold honesty in all actions

• Excellence:
  Commitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners.  Employees must make every effort to:

• Utilize data and research to provide the highest quality of care
• Regularly participate in professional development to stay abreast of most recent and progressive practices
• Promote continuous quality assessment and improvement

• Communication:
  The ability to express oneself clearly and professionally both in writing, conversations, and in nonverbal communication with others.  Employees must make every effort to:
   

• Oral Communication

• Speak clearly and in an organized manner that can be easily understood
• Express ideas concisely and respectfully
• Summarize or paraphrase his/her understanding of what others have said to verify understanding and prevent miscommunication
• Hold herself or himself accountable for pitch, speed, tone and volume of voice while speaking
• Show understanding of professional and cultural implications of body posture, stance, gestures, proximity to listener, facial expressions and appearance

• Written Communication

• Write clear and concise sentences devoid of grammatical and spelling errors
• Tailor writing style to the audience of the message
• Write in a respectful and tactful manner

As an organization committed to Anti-Racist practice, we strongly encourage people of color, LGBTQ , veterans, parents, and individuals with disabilities to apply. In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc.)

If you need reasonable accommodations at any point during the interview process, please let us know.

We are an equal opportunity employer who will welcome everyone to our team

Salary : $46,500 - $49,277