Temporary Position - Patient Scheduling Representative

Temporary Patient Scheduling Representative

Clifton-Fine Primary Care Clinic

1014 Oswegatchie Trail Road, Star Lake NY 13690

Job Type: Temporary, Full Time

Start Date: May – November/December 2025, estimated

Pay Range: $17/HR

Specialty: Family Medicine/Primary Care

Schedule: Monday-Friday, 8AM-4PM

No weekends or Holidays

Benefits:

· 401k

· Dental, vision, and health insurance

· Paid Time Off

· Sick Time Off

The Patient Scheduling Representative (PSR) is responsible for scheduling patient appointments according to the Primary Care Office Protocols. The PSR will work with patients either directly in person, or indirectly via phone or electronic correspondence to meet patient needs regarding scheduling, updating patient information, checking patient’s in and out, and acting as a liaison in reporting any patient suggestions to the appropriate clinic staff. The PSR meets established quality and productivity standards and interacts professionally with office staff, employees, outside vendors, patients, and patient representatives.

Essential Functions (Not all inclusive):

Scheduling

• Coordinating appointments for consultations, evaluations, treatments, follow up, re-evaluations, etc.
• Knowledge and understanding of scheduling requirements for different appointment types.
• Apply clinical knowledge to determine consistency and appropriateness with patient’s diagnosis, chief complaint, and indication.
• Apply clinical knowledge in providing accurate and detailed information to patients in preparation for their appointment.
• Responsible for conducting appointment reminders
• Review Preventative and Insurance Incentives

Reception

• Create and maintain patient records; including updated demographics and insurance.
• Assures all related chart information and paperwork is current and available for appointment.
• Scan and file documents into the patient’s electronic medical record.
• Answering incoming calls and conducting outbound calls, gathering information to route appropriately.
• Check in and check out of clinic patients.

Customer Service

· Communicate in a manner consistent with positive patient relations.

• Provide helpful assistance in anticipating and responding to the needs of patients and family members.
• Independently recognize, interpret, and evaluation situations and their level of urgency.
• Remain calm under pressure and effectively deal with challenging situations.

Education, Training, and Experience:

· High School Diploma or GED

· Administrative Health Care Experience, preferred

· Computer literacy required

· Effective verbal and written communication skills required

· Knowledge of medical terminology, preferred

· CPR/BLS, preferred

Job Types: Full-time, Temporary

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Commute:

• Star Lake, NY 13690 (Required)

Ability to Relocate:

• Star Lake, NY 13690: Relocate before starting work (Required)

Work Location: In person

Salary : $17