What are the responsibilities and job description for the DESKTOP SUPPORT position at ClifyX?
Position: Desktop Support(IT Technician)
Location: New York, NY (Day1 onsite)
Job Type-Contract
Job Description
- Software installation.
- Troubleshoot, repair, and maintain software applications & infrastructure.
- Handle escalations from the helpdesk for application support, including in-house, third-party applications, and market data applications.
- Provide support for operating system drivers, software, and firmware.
- Assist users with home connections and work-from-home setups (Morgan Stanley laptop or personal laptop virtual machine).
- Ensure compliance with Morgan Stanley policies and procedures, ensuring they are followed, communicated, and adhered to.
- Create and maintain support documentation.
- Interact with other support groups (local and global) within the firm across multiple platforms.
- Record and manage all incidents and requests in the ticket-tracking system.
- Proactively inform management of trends, significant problems, and expected delays.
- Participate in on-call rotation for after-hours and weekend support.
- Stay updated on technology and participate in training programs.
- Be proactively responsive to communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc.
