Desktop Support

1 Opening
New York

Desktop Support

Associate III - Cloud Infrastructure Services

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000 practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are:

UST is searching for a Desktop Support who will monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity.

The opportunity:

• Update SOP with updated troubleshooting instructions and process changes

• Mentor new team members in understanding customer infrastructure and processes

• Perform analysis for driving incident reduction.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

• Experienced supporting large and complex desktop environments, specifically VDI.

• Experienced in working on large complex Desktop transformation programs.

• Experience with profile management and optimization

• Experience creating and optimizing Citrix policies.

• Experience in application deployment

• Experience in OS deployment

• Experience in Patch Management

• Advanced experience troubleshooting and optimizing VDI environments as well as physical.

• Experience with Windows client Migration

• Willing to work in shift / weekend activities where needed Technical Skills

• Citrix

• XenDesktop/XenApp 7.15

• Microsoft

• Windows Operating Systems (Windows 7, Windows 10, Windows Server)

• Microsoft Group Policy

• PowerShell and automation

• SCCM 2012 R2

• App-V

• Troubleshooting Memory dump / Application dump

• Office365

• Microsoft Azure

• Appsense

• Environment manager

• Performance Manager

• Application Manager

• AppSense

• Thin Client technologies

• VMware vSphere

• Skype for Business

• Sophos

• Lumension

• Service now, Logic monitor & Systrack Personal Attributes

• Positive attitude capable of remaining positive when under immense pressure

• A good communicator, and able to work collaboratively in a global team.

• Someone who can operate in a fast-changing environment and take ownership of their work.

• Someone who will challenge the status quo and improve the overall user experience.

• Strong organizational and time management skills.

• The applicant should be comfortable owning and swiftly resolving level 4 technical issues for our global client base.

• An inquisitive thinker, with attention to detail.

• CCEA (or CCP-V) and MCSE/MCITP certifications preferred

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: New York

Compensation Range: $55,000-$82,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters belonging, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

Desktop Engineering,Sccm,Autopilot