What are the responsibilities and job description for the ServiceNow ITSM Technical Lead position at ClifyX?
Job Title: ServiceNow Technical Lead
Location: Minneapolis, MN
Duration: Fulltime
JOB DESCRIPTION:
Only looking for GC, GC EAD OR US Citizen only
Develop, configure and customize ServiceNow applications, integrations and services - ITSM, SPM, HAM/SAM, HCM
· Collaborate with customers and stakeholders to translate business requirements into technical solutions
· Identify opportunities to improve business outcomes through automation and advanced ServiceNow capabilities
· Troubleshoot and resolve issues on the ServiceNow Platform as necessary
· Monitor and maintain the ServiceNow Platform, mid-servers and integrations
· Other duties as assigned
Qualifications:
· 5 years of ServiceNow development experience, with 2 years in an Agile team
· Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules
· Knowledge of Agile development methodologies
· Experience working in a global setting
· Ability to quickly learn new concepts and functionality
· Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines
· Experience with IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM), Service Catalog, and other ServiceNow modules
· Strong analytical and problem-solving skills, with the ability to effectively communicate
technical concepts to non-technical stakeholders
· Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization
· Experience integrating ServiceNow with other platforms
· ServiceNow Certified Application Developer (CAD)
· Experience with ServiceNow Orchestration and Integration Hub
· Knowledge of ITIL framework principles and practices
