What are the responsibilities and job description for the ServiceNow Technical Lead position at Tech Intellectuals?
Role: ServiceNow Technical Lead
Role Type: Full-Time (No 3rd Party or Contractors)
Compensation: Up to $144K DOE Bonus
Location: Minneapolis, MN or Denver, CO
Years of experience: 5
Overview:
Responsibilities:
- Develop, configure and customize ServiceNow applications, integrations and services - ITSM, SPM, HAM/SAM, HCM
- Collaborate with customers and stakeholders to translate business requirements into technical solutions
- Identify opportunities to improve business outcomes through automation and advanced ServiceNow capabilities
- Troubleshoot and resolve issues on the ServiceNow Platform as necessary
- Monitor and maintain the ServiceNow Platform, mid-servers and integrations
- Other duties as assigned
Qualifications:
- 5 years of ServiceNow development experience, with 2 years in an Agile team
- Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules
- Knowledge of Agile development methodologies
- Experience working in a global setting
- Ability to quickly learn new concepts and functionality
- Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines
- Experience with IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM), Service Catalog, and other ServiceNow modules
- Strong analytical and problem-solving skills, with the ability to effectively communicate
- technical concepts to non-technical stakeholders
- Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization
- Experience integrating ServiceNow with other platforms
- ServiceNow Certified Application Developer (CAD)
- Experience with ServiceNow Orchestration and Integration Hub
- Knowledge of ITIL framework principles and practices
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Job Type: Full-time
Pay: $106,080.00 - $144,560.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Yearly bonus
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Bachelor's (Required)
Experience:
- ServiceNow: 4 years (Required)
- Agile: 2 years (Required)
Work Location: In person
Salary : $106,080 - $144,560
