What are the responsibilities and job description for the Operations Manager position at Climate Experts Inc?
We are accepting applications for an Experienced Service/Operations Manager
Health, Vision, & Dental Insurance Company Paid
Paid Time Off & Sick Days
401k Retirement Plan with matching!
Who We Are:
Tired of working for companies that are full of hot air? Join our team and become blown away by how well we treat our employees! Climate Experts Air & Heat has built a reputation for service, quality and reliability that cannot be matched by any other home services company in Central Florida. We only hire the highest skilled, most reliable employees (check out our over 1,500 reviews online with a 4.9-star rating). We're a family owned and operated company that specializes in high quality residential HVAC Services and our team members take great pride in the work we do!
Why Choose Climate Experts?
- Competitive Weekly Pay with $60,000 Base Salary with bonus potential (total earning potential of $90,000 )
- WORK LIFE BALANCE (GUARANTEED SUNDAYS OFF, WE CLOSE AT 9PM) (Technicians have NO ON-CALL)
- 401(k) retirement plans with 4% company matching
- PAID TRAINING (We Pay to Train You in our facility, We Pay for Certifications)
- 56 hours of PTO Accrued per Year
- 7 Paid Holidays Off
- Company-Provided uniforms (Polos, t-shirts and hats)
- Take-home Vehicle gas card
- Company IPAD (We use top-of-the-line software for dispatching)
- NEXSTAR Company- Our Employees have access to world class training and coaching
- Team-Focused Work Environment
- Fun! We have motivational meetings every Monday
- Win! Paid time off and tools when you get 5 star reviews from customers
- Appreciation- Employee of the month plaque and bonus check!
- Community Focus: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.
- Office Support: We have a dream team of office employees that are dedicated to making your life easier from the Warehouse to Dispatch & Customer Service, to Marketing and HR
*Must pass 90 day probationary period before benefits are allotted.
Job Requirements:
- A minimum of 2 years experience as a Service/Operations Manager
- Valid Drivers License, Clear Background Check, Drug Free
- Follow our Tobacco Policy
- Detail oriented person that is very organized
- Experience in coaching, training, discipline, and employee reviews
- Excellent with technology, typing, and working with software
- Honest, dependable, and organized
Job Duties:
The Operations/Service Manager will have the following expectations:
- Train, develop, and hold your team accountable.
- Lead, manage, and hold accountable your team including 1:1s, Performance Evaluations, Team meetings, Coaching, etc.
- Consistent involvement in Climate Experts sponsored & team building activities.
- Track technician interactions and performance; deliver unique coaching per tech.
- Available for phone coaching to technicians.
- Work with dispatch department to make sure the right technician goes to the right job.
- Meet weekly with the dispatch manager to review team schedule, specific technician needs & review scorecards for areas to surpass goal.
- Consistently provide service and sales performance support to the techs via ride alongs, site visits, and coaching calls.
- Always represent, deliver and train the Climate Experts brand and experience.
- Understand and enforce service titan processes.
- Assist with service titan price book modifications
- Create the habit and enforce restock process
- Enforce quality workmanship standards throughout the team.
- Oversee technician technical assessment & check off list.
- Teach safety meetings and promote a safe work environment.
- Oversee customer issue resolution: including site visits, oversight of repairs, and phone call follow up.
QUALIFICATIONS OF AN HVAC SERVICE MANAGER
- 2 years of Management Experience
- 2 years HVAC Preferred
- Must be able to pass background check, drug screening and have a valid driver's license with an acceptable driving record
- Follow our tobacco policy
Please take a look at our exciting recruitment process at Climate Experts! (video link below)
https://youtu.be/reMIZdD_giY?si=mjp05W-RSufgoZOj
Check out this video with one of our Lead Tech’s explaining what it’s like to work at Climate Experts!
https://youtu.be/X3J-2K1Fiu0
**Please do not come into or call the office, Recruiting will reach out to you as soon as possible!**
Job Type: Full-time
Pay: $60,000.00 - $90,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $60,000 - $90,000