Service Coordinator I (BAS)

About Climatec

For over 40 years, Climatec has steadily invested in their people, technology, and services to be a trusted business partner for building solutions. As part of the Bosch Building Technologies Integrator Business in North America, Climatec is one of the leading providers of building technologies and energy solutions in the nation – delivering results for thousands of customers, every day. Climatec’s strategic business partners include the world’s leading suppliers of building automation, security, life safety, and energy efficiency technologies.

About Bosch

The Bosch Group is a privately held supplier of innovative technology and services with over 400,000 associates worldwide. Its unique private ownership structure was established to promote entrepreneurial freedom and long-term business focus. Bosch’s operations serve millions of customers across four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

Job Duties & Responsibilities

• Manages the scheduling of specialists for all service agreements. 
• Manages the day to day scheduling for emergency and T&M projects. 
• Receives, verifies for accuracy, and enters service work orders and employee time sheets. 
• Receives, verifies for accuracy, and execute orders received for spare parts. 
• Is aware of customer satisfaction issues and coordinates with others as required to ensure this is maximized. Invoices for spare parts daily and T&M work weekly. 
• Works closely with the Collections department and other employees as required insuring timely collections for T&M, service agreements, and service construction. 
• Coordinates material orders and timing with Material Coordinator to maximize cash flow and material handling efficiency. 
• Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely response. 
• Keep service management system updated and employ it to achieve maximum productivity. 
• Other duties as assigned. 
  
  

Skills & Qualifications

Basic Qualifications:

• Minimum of a high school diploma.
• 1 year of experience as a Service Coordinator or in a similar role, preferably in building controls or related field.
• 1 year of proficiency in basic computer systems, including MS Office Suite (Microsoft Word, PowerPoint, Excel, Teams, Outlook, and SharePoint).
• 1 year of experience with external organization communications
• Strong verbal and written communication skills, with the ability to convey information clearly and concisely.
• Demonstrated ability to empathize with others' perspectives and creatively resolve issues to achieve positive outcomes and satisfaction for customers and employees.
  
  

Preferred Qualifications

• An associate’s degree in a relevant field (business administration, customer service, or a related technical field).
• 3 years of experience as a Service Coordinator or in a similar role, preferably in building controls/building technologies or related field.
• Experience with service management systems; ProCore or Corrigo or Coupa or Vendor Café, software experience.
• Previous experience in coordinating material orders and scheduling.
• Reviewing service work orders and submit to customer for review. 
• Familiarity with industry-specific software and tools.
• Certification or training in building controls or related field.
  
  

Essential Functions

• Be able to lift and carry drawings, personal computers, material, etc. 
• Be able to lift up to 50lbs.
• Be able to spend significant time standing and walking. 
• Be able to climb several flights of stairs throughout a typical day. 
• Maintain a satisfactory driving record which, per Climatec’s vehicle policy, allows the individual to drive on company business. 
• Be physically able to kneel, stoop and crawl. 
  
  

Employee Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• 401K w/ company match
• Life/AD&D/LTD
• Paid Vacation/Sick/Holidays
• Employee Assistance Program
• Pet Insurance
  
  

Application Process

Please submit your resume along with a cover letter detailing your relevant experience and how you meet the qualifications outlined above. Additionally, please include any relevant certifications or examples of successful project implementations.

Additional Information

Equal Employment Opportunity Statement

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at 602-944-3330 or email talentacquisitionteam@climatec.com. Please note our HR representatives do not have visibility of application or interview status.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.