What are the responsibilities and job description for the Client Relations Coordinator position at Clinic Concierge?
Are you passionate about creating exceptional experiences and making a real impact in people’s lives? We’re looking for a dynamic, service-driven professional to be the heartbeat of our patient and client support team.
In this fast-paced, people-first role, you’ll be the go-to person for coordinating seamless healthcare experiences across multiple cities. From managing schedules with precision to responding to client inquiries with warmth and efficiency, you’ll play a key role in shaping how our clients feel cared for and supported every step of the way.
We're looking for someone who thrives on staying organized, loves solving problems before they even arise, and brings positive energy to every interaction. If you're detail-obsessed, proactive, and ready to grow with a team that’s redefining modern healthcare—this could be your perfect fit.
Please note that this position is in our Dallas office and is part-time. Flexible hours including evenings and weekends are available.
Key Responsibilities
- Provide courteous and professional customer service via phone, text and email.
- Assist patients with appointment scheduling and assisting patients with prescription refills by communicating with the providers/assurance of completion and follow-up as needed.
- Address and resolve customer inquiries, escalating complex issues as needed.
- Coordinate with healthcare providers to ensure seamless patient care.
- Maintain patient confidentiality in compliance with HIPAA regulations.
- Accurately document patient interactions in CRM systems.
- Support the billing department in resolving inquiries and disputes.
- Educate patients on Clinic Concierge services and current promotions.
- Provide feedback to enhance the efficiency of customer service operations.
Additional Responsibilities
- Assist with new patient follow-up calls and/or follow-ups with existing patients to appoint future patient visits.
- Support database management and data clean-up projects.
- Contribute to marketing campaigns as needed.
- Other duties as assigned
Qualifications
- Previous customer service experience, preferably in healthcare, wellness, or a luxury service setting.
- Strong communication and interpersonal skills.
- Ability to multitask and thrive in a dynamic environment.
- Proficiency in CRM software and Microsoft Office Suite.
- Familiarity with HIPAA regulations (preferred but not required).
- A proactive, team-oriented mindset with a passion for delivering exceptional service.
