What are the responsibilities and job description for the Bilingual Dental Front Desk position at Clinica Family Health?
What we offer:
- Comprehensive Benefits:
-
- Medical
- Dental
- Vision
- FSA/HSA
- Life and Disability
- Accident/Hospital Plans
- Retirement with Employer Contributions
- Vacation, sick, and extended illness time off options
- Dedication to Justice, Equity, Diversity, Inclusion, and integrated healthcare
- Open communication with leadership and mission-focused engagement
- Training and growth opportunities with a supportive team invested in your success
Compensation: Approximately $18.00 - $20.86 per hour. All individual pay rates are calculated based on the candidate's experience and internal equity.
Overview of Role:
*Must be bilingual in Spanish and English.*
Provide the pro-active front office support of the dental team in creating a great customer experience for the patient. They will also help Dentists communicate virtually with patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Accurate collection and balancing of patient payments.
- Quality scheduling of patients.
- Accurate preparation for the patient visit.
- Excellent customer service upon patient arrival and during the visit.
- Follow appropriate telephone protocol for patients and employees and vendors.
- Initiate, update and maintain electronic dental record.
- Dental health record related tasks including but not limited to scanning and transferring paper records into the EDR.
- Assist in the coordination/communication regarding patient care between front and back offices (i.e. when there is a security issue, patient concern, etc.).
- Maintenance of confidentiality.
- Facilitation of patient flow.
- Maintain cultural sensitivity during the patient visit.
- Assist other pod members whenever possible.
- Oversee appropriate cleanliness and activity in patient lobby.
- PAR related duties.
- Reception and appropriate distribution of all clinic deliveries.
- Report signs of abuse/neglect to a clinic manager.
- Register patients into NextGen and update family members and any changes in patient status.
- Support the Dental team with all planned care initiatives.
POSITION QUALIFICATIONS:
Education and Experience:
- High School diploma or GED preferred.
- One year in a dental facility preferred.
Knowledge, Skills and Abilities:
- Bilingual in Spanish and English required.
- Basic computer, math, written and phone skills.
- Ability to work under pressure and handle multiple tasks at one time.
- Ability to meet deadlines on time.
- Excellent customer service and organizational skills.
- Sensitivity to low income, ethnic minority community is required.
- Able to flourish in a team management system.
Clinica Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.
Salary : $18 - $21
