Specialist Service

Job Functions, Duties, Responsibilities and Position Qualifications:

Quality is in our DNA- is it in yours?

You are a superhero when it comes to customer service. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions.

LOCATION: Hilo, Hawaii

Status: Full-Time

Onsite- Opportunity

Days: Monday - Friday

HOURS: 1st Shift TBD

Base Pay: $20.89 – $22.98

In this role, you will-

Perform customer/client account research, review delinquent accounts, and work with customers/clients to establish a mutually agreeable re-payment plan in accordance with Accounts Receivable guidelines. The billing Specialist takes inbound calls (as needed) and makes outbound calls.

• Initiate contact with customers/clients regarding their account status
• Submit past-due notifications to patients
• Follow-up on missed re-payment arrangements
• Coordinate with local Sales collaboration in handling client accounts
• Track and monitor delinquent accounts to ensure account status moves current and payment application is consistent
• Report and refer seriously delinquent accounts to designated Administrative leadership for potential service provider agreement default and cut-off
• Work on other projects as assigned

All you need is:

• High School diploma or GED
• Typing (min 35 wpm) and 10 Key. MUST be able to demonstrate proficiency.
• Requires a positive demeanor and professional phone etiquette and disposition that is fair and consistent with all clients they support.
• Must handle consumer and commercial collections professionally and pay attention to detail and record keeping.
• Ability to work with minimal direction; seeking additional help/information from the Client Support Manager and/or Supervisor or Team Leader.
• Knowledge of computer technology and terminology.
• Perform duties promptly and accurately—the ability to work under deadlines.
• Maintain confidentiality of information.
• Ability to read and comprehend English.
• This position is Working Onsite.

Bonus points if you’ve got:

• Minimum of six (6) months of related experience or equivalent combination of experience and education
• Experience with medical/insurance billing and Customer Service
• Experience in a multitasking environment

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement with a 401(k) plus a company match
• A sense of belonging – we’re a community!

We also want you to know:

This role will provide routine access to protected health information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality and abide by all applicable privacy and security standards. Employees are expected only to access PHI when required to fulfill job duties.

In 2008 Clinical Labs of Hawaii became a member of Sonic Healthcare Ltd. Sonic is headquartered in Sydney, Australia. Since its establishment in 1987, Sonic Healthcare has grown to become the world’s third largest pathology/laboratory medicine company with operations in eight countries. Sonic’s success stems from the belief that a global culture of Medical Leadership leads to the delivery of outstanding medical services. Learn more about our medical leadership, values, and foundation principles below

Scheduled Weekly Hours:

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Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.