What are the responsibilities and job description for the Office Manager position at Clinical & Support Options Inc?
CSO is looking for an Office Manager for our clinic in Greenfield.
This position is responsible for working collaboratively with the billing department, administrative support staff and Program Managers in gathering pertinent information, verification and data entry of insurance information, as well as streamlining operations for maximum efficiency and output. The Office Manager will also supervise daily activities of onsite support staff.
As an Office Manager:
You Will:
Provide daily administrative supervision for onsite administrative support staff
Supervise the scheduling of clients for medication management services, ensuring support staff book clients immediately, follow up inquiries, and refer clients when necessary
Oversee client records and medical chart archives, ensuring records are up-to-date and accurately filed
Ensure support staff comply with HIPAA confidentiality rules and regulations
Serve as the onsite contact person for facilities maintenance issues
Work with Human Resources to ensure initial new hire and other required employee paperwork is completed and returned to HR when necessary
Verify insurance eligibility daily and enter new/updated client data in computer database
Generate and distribute insurance authorization as needed
Terminate database files in accordance with agency policy
Obtain new patient prior authorizations (PA)
Provide data entry for all billable and non-billable services
Bilingual candidates are strongly encouraged to apply.
What We Offer:
Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.
Our Agency:
Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!
CSO was voted a "Healthcare Industry Top Workplace" in 2023 and 2024. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!
CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.
EOE/AA
Your Background:
High School diploma
2 years of office experience
Supervisory experience (preferred)
Computer proficiency
Valid driver's license and reliable transportation
We also seek applicants who embody CSO's values by being:
Positive - maintaining resiliency and focusing on solutions
Respectful - collaborating and effectively communicating
Insightful - demonstrating self-awareness and effectively priority setting
Conscientious - taking accountability and applying feedback
