Front Office Supervisor

CNNGA is posting positions for 2 Front Office Supervisors, one for the Clinton location, and one for the Newberry location. If you are interested in being considered for these positions, please email your cover letter and resume to mlawson@cnnga.com by Noon on Friday, December 27, 2024. If you only would like to be considered for one of these locations, please indicate so on your cover letter.

Job Summary:

Under light supervision, performs various moderately complex bookkeeping and clerical functions to ensure efficient and effective office operations. Oversees the provision of courteous and effective customer service in assigned office. Ensures that courteous, quality customer service is provided by front office staff persons. Supervises Customer Service Representatives; reviews work of subordinates for completeness and accuracy. Principle Accountabilities Include

· Supervises Customer Service Representatives. Supervisory duties include instructing; assigning, reviewing, and planning the work of staff; maintaining standards; coordinating activities; allocating personnel; selecting new employees; acting on employee problems; and recommending employee discipline. Reviews the work of subordinates for completeness and accuracy; evaluates and makes recommendations as appropriate; offers training, advice, and assistance as needed.

· Responsible for ensuring the daily bank deposits after Customer Service Representatives have balanced their cash drawers.

· Receives and responds to customer complaints, requests, and inquiries; records and submits work orders to appropriate personnel. Coordinates the processing of work order requests with the Superintendent of Operations.

· Coordinates activities with other departments to ensure the efficient receiving, completing, and billing of customer work orders.

· Performs routine bookkeeping functions, including but not limited to receiving and posting to proper accounts all customer payments; adjusting customer bills as necessary; setting up customer payment schedules; balancing daily receipts; preparing and making bank deposits; running tapes and posting; preparing daily cash reports; and notices; reviewing inactive accounts; maintaining petty cash; handling returned checks; etc.

· Ensures accurate and up-to-date customer records.

· Receives, reviews, prepares and/or submits various records and reports including payment proof lists, registers, notices, deposit slips, cash reports, customer applications, cash reports, spreadsheets, ledgers and journals, checks, various accounting forms and reports, job applications, memos, correspondence, etc.

· Primarily interacts and communicates with various groups and individuals such as the Assistant General Manager, Finance Director, co-workers, subordinates, customers, bank personnel, post office personnel, Local Government Magistrate's Office personnel, and various government consumer assistance agencies.

· Other duties as assigned.

Minimum qualifications:

· Associate Degree in Business, Office Management, or a related field accompanied by 1 year of experience or

· High School Diploma or GED with a minimum of 5 years combination of education, training, and experience in a related field.

· Must have and maintain a SC Driver’s License and the ability to maintain standards for insurability.

· Accurate completion of required documentation.

· Demonstrated computer Skills.

· Demonstrated interpersonal skills.

· Within 24 months, obtain and maintain pertinent Operator Qualifications and successfully perform job-related skills as required.

Job Type: Full-time

Pay: From $18.50 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Tuition reimbursement

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• management: 2 years (Preferred)

Ability to Commute:

• Clinton, SC 29325 (Required)

Ability to Relocate:

• Clinton, SC 29325: Relocate before starting work (Required)

Work Location: In person

Salary : $19