What are the responsibilities and job description for the Commerical Information Assistance Sales Coordinator position at Clopay Corporation?
Clopay Building Products is North America's largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success, and we are looking for dynamic individuals to join our team. We have an excellent opportunity for a Commercial Information Assistance Sales Coordinator l in our Troy, Ohio, manufacturing facility.
In this position, the successful candidate will have the following job responsibilities:
- Provide superior support to customers, competitive estimates, substitution requests, submittal information, and special design assistance.
- Utilize Oracle, iStore, CDQ, WebGen, and other applications to create estimates and submittal documents.
- Serve as a point of escalation for complex and high-priority requests.
- Daily work with master building application, architect design intent, code compliance, market pricing, margin guidelines, and technical requirements that can vary broadly in nature.
- Will use competitive pricing information to prepare quotations. Utilize approved quoting tools and resources to maintain approved guidelines. Provide pricing guidance within the team as a senior associate.
- Build trusted advisor relationships with commercial sectional customers, contractors, and architects by providing recommended products for applications, technical expertise, and clearance requirements to ensure a trouble-free product installation.
- Process requests for quotes and estimates; generate quotes/estimates using company sales strategies; remain knowledgeable and up-to-date with all product lines. Meet and exceed group sales targets.
- Expedite priority requests in a quick, efficient fashion. Providing the best solution for the customer, while ensuring the most cost-effective solution for the business.
- Provide accurate, clear, and concise written and verbal communication to all customers.
- Interpret and analyze engineering and technical documents for commercial projects.
- Ability to interpret and read project blueprints, drawings, door schedules, elevations, and complex specifications.
- Assist in new customer training; foster mutually beneficial relationships with existing distributors and new accounts. Promote and teach company sales strategies at every opportunity.
- Assist all departments in efficient communication with internal and external customers; maintain positive customer, vendor, and coworker relationships.
- Use Microsoft Office products such as Word, Excel, Teams, Outlook, and Freshworks CRM to communicate and relay messages and information.
- Other duties as assigned.
• A high school degree is required, along with a minimum of 18 months of related experience and/or training; or equivalent combination of experience and education.
Continuing education preferred.
• Prior sales, product installation, technical knowledge and project estimating experience in a customer service environment is required.
• Strong Microsoft Office experience.
• Oracle experience preferred.
• Internal applicants must have been in their current position for a minimum of 18 months or get their supervisor approval prior to applying.
Please visit our website at [Link available when viewing the job] to learn more about our company.
An Equal Opportunity Employer, providing a drug-free work environment.
EOE Male/Female/Disabled/Veteran.
We welcome applications from Veterans and the Disabled.
