Project Manager

Summary: The Project Manager at Closer Look General Contracting (Closer Look) reports to the Production Manager and is responsible for managing assigned remodeling projects and the company staff and trades assigned to the project and is accountable for the safe, on-time, profitable, and on-budget production of assigned remodeling projects to their defined scope of work, design intent, construction drawings, and company quality standards that meet or exceed client expectations.

SIMPLY PUT, THE PROJECT MANAGER IS RESPONSIBLE FOR

o  THE ON-SITE PRODUCTION OF CONSTRUCTION PROJECTS

o  TO CLOSER LOOK’S QUALITY STANDARDS,

o  ON SCHEDULE,

o  WITHIN BUDGET,

o  WITH HIGH AUTONOMY AND HIGH ACCOUNTABILITY

o  IN ORDER TO EXCEED CLIENT EXPECTATIONS.

Responsibilities: The Project Manager is responsible for completing the following tasks and activities:

·       Manage projects to produce consistent results in quality, safety, timeliness, profitability, and client satisfaction

·       Utilizing the project management software, manage, monitor, and direct the activities of all assigned staff and trades for each assigned project.

·       Manage the scheduling of all trades and materials for each assigned project.

·       Manage the communication with the client (in concert with the Production Manager and the Designer) regarding schedule, budget, change orders, issues, and concerns through in-person meetings, email, text, and project management software, as appropriate. Perform weekly Project Review meetings with each client.

·       Keep a daily job log with completed activities, issues, pictures, etc., and with all client communications and requests documented and entered in the appropriate electronic and physical systems.

·       Prepare and conduct the Pre-Construction meeting with staff and trades including preparing the agenda and any special instructions for the project.

·       Develop a thorough knowledge and understanding of the plans, specifications, schedule, and budget of each assigned project.

·       Update and report on weekly project management metrics for each project in progress including the following at the weekly internal project review meetings:

o   Forecasted Cost to Completion (on-budget status)

o   Forecasted completion date and Variance (on-time status)

o   Zero punch status (quality control)

·       Update the project schedule at least weekly and produce and communicate a rolling 2-4-week target accomplishment plan to meet the schedule that includes construction milestones, confirming trades schedules, material plans, and staffing plans.

·       Coordinate with the Production Manager for the production, communication, and approval of change orders including providing specifications and estimates for labor and schedule impacts.

·       Manage the ordering of project materials, rental equipment, and schedule of tools and prepare and submit requests for purchase orders for trades, materials, and rental equipment as defined in the project budget.

·       Verify completion of work or delivery of materials to the purchase order agreed and scope of work required and verify, complete, and submit the checklist reports (Closer Look Production Project Plan Checklist) required for each construction phase.

·       Maintain and update construction-related information (drawings, scope of work, change orders, specs, checklists, etc.) in the job site binder.

·       Manage the substantial completion process and facilitate the substantial completion walkthrough meeting with the client.

·       Assist in preparation and provide input for the estimating, planning, and scheduling in the Design phase as requested or directed.

·       Recommend to management ideas for the innovation, implementation, and improvement of construction management and quality and material standards.

·       Manage, implement, and enforce the quality control systems and standards for the maintenance of site conditions and site organization for each assigned project.

·       Maintain knowledge of current applicable building codes and consistently research innovative products, techniques, and changes in the home building industry through continuing education classes, online learning, and seminars in industry topics.

·       Develop positive, strong, and lasting relationships with architects, engineers, trades, city and county building departments and inspectors, material suppliers, customers, and the public.

·       Review, approve, suggest changes to and/or accept project hand off packets (drawings, schedules, budgets, selection lists, trades, etc.) for assigned projects and initiate them for production preparation.

·       Conduct or attend project autopsy meeting and provide information on estimating, design and production performance successes and issues for improvement.

·       Assist the Production Manager on warranty service and client complaints.

Accountabilities: The Project Manager is accountable for completing the above tasks and activities to the following measurements of success and standards of quality and performance:

·       Ensure all assigned production projects, including Change Orders, are completed on time, on budget, and to meet or exceed client satisfaction and in accordance with company design, quality, and safety standards, policies and guidelines.

·       Ensure the continual management of assigned projects to meet or exceed the above through routine and effective project planning, assessment, material ordering, and communication activities with clients, staff, suppliers, and trades.

·       Ensure staff, trades, and suppliers are provided effective and timely communication of the project schedule milestones and changes and that adequate staff is requested and assigned to complete the work on schedule.

·       Ensure all actions, deliverables, and checklists of the pre-construction, construction, and close-out phases are complete to the standards developed in the company process and are accurately, completely, and timely completed and properly filed for all assigned projects in the appropriate electronic and physical systems.

·       Ensure assigned staff follow defined processes and procedures defined in the company process and that occasionally needed variances are accurately, completely, and timely documented in the appropriate electronic and physical systems.

·       Ensure all assigned warranty service requests and projects are completed in a timely and efficient manner, and to client satisfaction and in accordance with company design, quality, and safety standards, policies and guidelines.

·       Ensure the accurate, complete, and timely development and communication of change orders and to ensure change orders are fully authorized prior to conducting any work associated with a change order.

·       Provide clear, accurate, complete and on-time required and requested reports and communications.

·       Communicate openly and effectively with clients and other team members, setting clear expectations, then meeting or exceeding those expectations.

·       Maintain a good cooperating relationship with team, engineers, trades, city and county building departments, inspectors, material suppliers, clients, and the public.

·       Maintain a professional appearance, always follow the company dress code while in the office, at client sites or while representing Closer Look, and enhance the positive experience of guests visiting our offices.

·       While representing Closer Look, act in accordance with Closer Look company values in all decisions and interactions with clients, vendors, partners, or the public.

·       Ensure all assigned company vehicles, equipment, and workspaces are kept clean and well maintained.

Authority: The following lists when the Project Manager has the authority to make decisions without prior approval or notification, or when and how authority or notification is needed prior to deciding:

·       To plan and manage the daily and weekly tasks, activities, and schedules of assigned staff and trades to complete assigned projects to defined performance measurements (accountabilities).

·       To plan and manage their own daily tasks and activities to complete assigned responsibilities to defined performance measurements (accountabilities), and to meet individual, departmental, and organizational goals.

·       Direct staff and trades to complete tasks to company design, quality, and safety standard policies and guidelines and to project specifications and client expectations.

·       To determine what changes or additions suggested by clients, staff, or trades warrants assessment as a change order and to suspend any work on such changes until the assessment and, if needed, the change order is complete.

·       Final authority on interpretation of design intent, project specifications, and client expectations on questions that arise regarding construction methods, fixture locations, selections, finishes, etc.

·       Order and procure project materials as the project budget defines. Obtain Production Manager approval prior to ordering or receiving materials or equipment that exceed the project budget.

Skills, Education and Experience: The following lists the minimum or desired skills, education and experience required for the role of Project Manager:

·       5 or more years of experience in residential design/build remodeling.

·       2 or more years of experience managing residential design/build remodeling projects.

·       Good written and verbal communication skills.

·       Proficient use of estimating, project management, and client management software and systems.

·       Proficient in the use computers, digital technologies, and Microsoft Office tools and technologies.

·       Valid North Carolina State driver’s license.

·       Valid Social Security Number.

·       Able to lift 25 pounds without assistance, and to climb a 6-foot ladder without assistance.

·       Pass background check without incident.