What are the responsibilities and job description for the Customer Service / Office Representative position at Closets by Design Charlotte?
Customer Service/Office Representative
Closets by Design is a nationally recognized leader in home organizing systems.
Job Responsibilities:
The position will provide excellent customer service for our customers that will include answering phones, scheduling appointments, and updates to client files. This is a busy home design office and attention to detail is an important part of this position.
Specific Duties Include:
- Answer customer inquiries on the telephone and by email.
- Extensive problem-solving, order processing, and communication with customers as well as internal departments.
- Schedule services and coordinate schedules with the Install Department
- Update file with all customer interactions recording details of inquiries, complaints, or comments, as well as resolutions.
- Follow up to ensure that appropriate changes were made to resolve customers' problems.
Job Requirements:
- Computer proficiency, especially with Microsoft Office
- Previous customer service experience in an office setting
- Must have excellent interpersonal and communication skills (verbal/written).
- Proper phone etiquette
- Prior exposure to and use of Customer Relations Management Software
Previous customer service experience with a home improvement company is a Plus!
Benefits:
- A professional business casual work environment
- 401(k) with a match
- Your choice of 4 Health Insurance Plans
- Additional Insurance options including Dental, Vision, Life, & Long-Term Care
- Paid Holidays and PTO
- Employee discount with various vendors through our partner program including cellphones
We are an equal opportunity employer
