Front Office Coordinator

CLOSETS BY DESIGN is a nationally recognized leader in the home organizing industry. 

We design, manufacture, and install a complete line of custom cabinetry.  Our Design Center is conveniently located in Lakewood. 

We are currently seeking a Front Office Sales Coordinator with an outgoing personality and a take-charge work ethic.  This position is accountable for all phases of office administration including use of proprietary software programs, bookkeeping, scheduling appointments and installations, accounts receivable, payroll and accounts payable.  Office experience in a sales and/or manufacturing environment is a plus.

Essential Duties and Responsibilities:

• Organize and prioritize workload

• Extensive customer interactions via phone (scheduling appointments, product knowledge, resolution of customer issues, follow-ups)

• Liaison between clients, designers, production, and installers

• Communicate with vendors and suppliers via email/phone

• Greeting clients in the showroom and introducing them to our product lines

• Problem solving using independent judgment

• Follow-up with customer requests or problems to insure client satisfaction

• Communicate effectively with clients and co-workers to ensure high quality and timely expedition of all customer requests

• Problem solving using independent judgment

• Participate in activities designed to improve customer satisfaction and business performance

• Maintain knowledge of products and services

• Provide administrative support as needed

The ideal candidate possesses the following:

• Five to ten years experience in a fast-paced customer service office environment

• Proficient in MS Word, Outlook, Excel &  Quick Book

• Comfortable dealing with people in all situations and able to develop rapport with clients

• Excellent organizational skills and demonstrated ability to perform multiple functions with strong attention to details 

• Good math skills

• Understands telephone etiquette

• Positive, take-charge attitude

• Excellent communication skills, verbal and written

• Ability to work independently and meet deadlines

• High level of professionalism and demonstrated ability to be discrete, tactful, and maintain confidential records

• Some college work preferred

All resumes must include salary and work history.