What are the responsibilities and job description for the Experienced Front Desk Receptionist position at Closets by Design Seattle/Tacoma?
We are looking for an Experienced Front Desk Receptionist to provide exceptional customer service to our customers. A successful candidate will interact with our customers via email, phone, chat or social media. Qualified candidates will have excellent problem-solving skills, be detail-oriented and self-motivated. We are looking for professionals who are enthusiastic about providing excellent customer satisfaction. Position: Shift will be M-F 9am - 5:30pm AND every 3rd Saturday 9am- 4:30pm
Responsibilities:
- Answer calls and emails from customers.
- Intake new customer information.
- Schedule Designer and Installation appointments.
- Open and review e-mail; solve problems; update databases; and verify and process orders and payments.
- Follow directions and adhere to guidelines and policies.
- Engage in problem solving.
- Help customers make decisions.
- Help customers with billing and payments issues.
- Other administrative duties as needed.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Rotating weekends
Experience:
- Office: 3 years (Preferred)
- Customer relationship management: 3 years (Preferred)
Work Location: In person
Salary : $20 - $23