What are the responsibilities and job description for the Strategic Partner Manager position at Cloud Software Group?
Description :
Strategic Partner Managers are responsible for maintaining and supporting partner relationships across the resell partner ecosystem. In this role, you will be the primary point of contact for the broader resell partner ecosystem in North America or Europe, driving our joint GTM strategy, partner program initiatives, and success metrics. The SPM is expected to retain and drive partner investment, loyalty, and commitment by delivering a world class experience.
Responsibilities :
- Primary evangelist of CSG value and opportunity with broader ecosystem of resell partners.
- Provide support to partners by helping them resolve issues, understand new products, and navigate the CSG Partner Program.
- Monitor partner activity, identify compliance issues, and manage resolutions.
- Ensure partners are up to date with product changes and program updates.
- Address partner concerns and queries promptly and ensure partner satisfaction.
- Coordinate with various departments within the company to resolve partner concerns and optimize their experience.
- Coordination between partners and CSG sales and ATS teams to drive opportunities.
- Collaboration with global partner programs and leadership to drive world class partner experience.
- Collaborate with CSG distribution team to drive alignment and operational efficiency.
Candidate Requirements :
About Us :
Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.
