What are the responsibilities and job description for the Senior Business Systems Analyst, Post Sales Systems position at Cloudflare Inc?
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Locations : US - Atlanta, Austin or San FranciscoAbout the department
Join our dynamic Enterprise Applications (GTM) team, where we power the backbone of our organization's customer-facing operations. We're the architects behind mission-critical platforms that drive our business forward, specializing in Salesforce ecosystem implementation and optimization.
Our team excels in deploying and managing sophisticated solutions including Salesforce Sales Cloud, CPQ, and Service Cloud, serving both our internal teams and valued customers. We take pride in transforming complex business challenges into streamlined, scalable technology solutions that deliver measurable results.
If you thrive on solving intricate problems and are passionate about creating systems that make a real impact, you'll find yourself at home here. We're looking for innovative thinkers who can help us continue pushing the boundaries of what's possible with enterprise applications.
What you'll do
We are seeking an experienced Senior Business Systems Analyst to join our team, focusing on Salesforce Service Cloud and related post sales applications.
In this role, you will be closely working with our Customer Support and Customer Success business stakeholders to deliver a world class experience for both customers and our internal users. This individual will work closely with the IT product management team, Developers and QA team members.
The ideal candidate will bridge the gap between business needs and technical solutions, driving process improvements and system optimizations across our Salesforce ecosystem.
Examples of desirable skills, knowledge and experience
- 7 years of experience as a Business Systems Analyst, with a strong focus on Salesforce Sales Cloud / Service Cloud implementations and familiarity with Gainsight
- Salesforce certifications : Administrator (Required), Advanced Administrator / App Builder, and Sales / Service Cloud Consultant (Preferred)
- Proven experience in requirements gathering, business process modeling, and documentation using standard methodologies and tools
- Strong understanding of Salesforce platform capabilities, including flow builder and Service Cloud configuration
- Proven ability to troubleshoot production issues, analyze debug logs and effectively communicate with both internal and external stakeholders
- Strong understanding of upstream and downstream integrations with Salesforce
- Experience with Salesforce integrations, data migration, and third-party applications
- Excellent analytical and problem-solving skills with attention to detail
- Superior communication skills with the ability to effectively collaborate with technical and non-technical stakeholders
Nice-to-Have Skills
Compensation
Compensation may be adjusted depending on work location.
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Financial Benefits
Time Off
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost.
Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you'd like to be a part of? We'd love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA / Veterans / Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Salary : $159,000 - $195,000
