What are the responsibilities and job description for the Desktop Engineer position at Cloudious LLC?
Job Description
Job Description
We are seeking a Desktop Engineer with 4 to 8 years of experience to join our team. The ideal candidate will have a strong background in Desktop Support. This role involves day shifts and does not require travel. The Desktop Engineer will play a crucial role in analyzing business processes and providing technical support to enhance productivity.
Required Skills : Desktop support
Windows 11 desktop support functions
Windows 11 migration and troubleshooting
Responsibilities :
The rollout techs would receive the laptop and thunderbolt shipments (once every week or two).
Receive the weekly "Worksheets" for clients.
Win 11 migration and troubleshooting
Update the firmware on the thunderbolts if required.
Unbox the laptops and deploy the approved version of windows, making sure we had sufficient laptops by domain.
Add additional memory as required.
Pre-load software based upon the Worksheets provided by the rollout coordinator.
Confirm proper build (we still have a significant failure rate for windows builds).
Label and Ship laptops to office mailrooms or store in tech lounge for pickup.
Update ServiceNow : assign new assets to the client and close completed tasks in the rollout request (we only maintained 2 active tasks in ServiceNow for the rollout request, either the initial task or the last task).
Assist as required with troubleshooting the swaps.
Receive returned laptops and keep a list of returned laptops for processing by the coordinator.
Prepare outdated hardware for disposition,
This position is based in Bethpage NY. Requires occasional travel to offices in Hicksville and Brentwood in NY
Qualifications :
Strong analytical and problem-solving skills with keen attention to detail.
Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
Solid understanding of desktop support and related technologies.
Proficiency in documenting business processes and technical specifications.
Ability to manage multiple projects and priorities in a fast-paced environment.
Proactive approach to identifying and addressing potential issues.
