What are the responsibilities and job description for the Desktop Support Analyst position at Cloudious LLC?
Title : Desktop Support Analyst
Location : New York NY (5 days onsite)
Duration : 12 Months
Description :
The ideal candidate should have the ability to work creatively and analytically in a problemsolving environment. The ideal candidate must possess excellent written and verbal communication skills with the ability and know how to collaborate effectively with domain experts and IT leadership team. The Support Analyst will provide support to End Users on a variety of computing issues.
Job Responsibilities and Functions :
Diagnose resolve and followup on issues relating to various user computing issues
Provide technical support by phone remote access deskside or site visits as required
New hire device setup / Imaging
Experience utilizing ticketing systems
Ensure tickets are accurately documented and resolved in accordance
Device inventory management
Position may require working extended hours or occasional night / weekend as required
Excellent communication skills both verbal and written
Ability to multitask in a fastpaced environment
Office 365 Productivity Tools
VPN troubleshooting / connectivity
Mobile Device Support
Follow client Compliance standards
Preferred Qualifications :
1 year(s) relevant technical field experience
Windows 10 support experience
Prior Help Desk experience
Prior ticketing system experience such as ServiceNow
Ability to write clear concise documentation
Ability to provide excellent customer service in person over phone through email and using remote tools
Attributes for Success :
Strong written and verbal communication skills
Focus on customer service
Desire to work in a team environment
Strong work ethic
Ability to balance workload while maintaining high standards
End User Computing (EUC) L2 with Scripting experience must.
Mandatory Areas : Must Have Skills
L2 Support
IT Support
Desktop Windows
- Need local candidates as its an onsite role!
