What are the responsibilities and job description for the Desktop Support Analyst position at SPAR Information Systems LLC?
The Support Analyst will provide support to End Users on a variety of computing issues.
Job Responsibilities And Functions
Job Responsibilities And Functions
- Diagnose, resolve, and follow-up on issues relating to various user computing issues
- Provide technical support by phone, remote access, deskside, or site visits as required
- New hire device setup/Imaging· Experience utilizing ticketing systems
- Ensure tickets are accurately documented and resolved in accordance
- Device inventory management
- Position may require working extended hours or occasional night/weekend as required
- Excellent communication skills both verbal and written
- Ability to multi-task in a fast-paced environment
- Office 365 Productivity Tools
- VPN troubleshooting/connectivity
- Mobile Device Support
- Follow client Compliance standards
- 1 year(s) relevant technical field experience
- Windows 10 support experience
- Prior Help Desk experience
- Prior ticketing system experience, such as ServiceNow
- Ability to write clear, concise documentation
- Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success
- Strong written and verbal communication skills
- Focus on customer service
- Desire to work in a team environment
- Strong work ethic
- Ability to balance workload while maintaining high standards
- EUC L2 with Scripting exp
