What are the responsibilities and job description for the DESKTOP SUPPORT position at Cloudious LLC?
looking for talented and creative Support Analyst who will be working with one of the leading FinTech company in the US. The ideal candidate should have the ability to work creatively and analytically in a problemsolving environment. The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team. The Support Analyst will provide support to End Users on a variety of computing issues. Job Responsibilities and Functions Diagnose resolve and followup on issues relating to various user computing issues Provide technical support by phone remote access deskside or site visits as required New hire device setup / Imaging Experience utilizing ticketing systems Ensure tickets are accurately documented and resolved in accordance Device inventory management Position may require working extended hours or occasional night / weekend as required Excellent communication skills both verbal and written Ability to multitask in a fastpaced environment Office 365 Productivity Tools VPN troubleshooting / connectivity Mobile Device Support Follow client Compliance standards Preferred Qualifications 1 year(s) relevant technical field experience Windows 10 support experience Prior Help Desk experience Prior ticketing system experience such as ServiceNow Ability to write clear concise documentation Ability to provide excellent customer service in person over phone through email and using remote tools Attributes for Success Strong written and verbal communication skills Focus on customer service Desire to work in a team environment Strong work ethic Ability to balance workload while maintaining high standards EUC L2 with Scripting experience mus
