Demo

Desktop Support

CYNET SYSTEMS
New York, NY Full Time
POSTED ON 12/11/2024 CLOSED ON 2/10/2025

What are the responsibilities and job description for the Desktop Support position at CYNET SYSTEMS?

Job Description:

Pay Range: $25hr $30hr

Responsibilities:
  • Diagnose, resolve, and follow-up on issues relating to various user computing issues.
  • Provide technical support by phone, remote access, deskside, or site visits as required.
  • New hire device setup/Imaging Experience utilizing ticketing systems Ensure tickets are accurately documented and resolved in accordance Device inventory management.
  • Position may require working extended hours or occasional night/weekend as required.
  • Excellent communication skills both verbal and written Ability to multi-task in a fast-paced environment Office 365 Productivity Tools VPN troubleshooting/Connectivity.
  • Mobile Device Support Follow client Compliance standards.
Preferred Qualifications:
  • 1 year(s) relevant technical field experience Windows 10 support experience.
  • Prior Help Desk experience.
  • Prior ticketing system experience, such as ServiceNow Ability to write clear, concise documentation.
  • Ability to provide excellent customer service in person, over phone, through email, and using remote tools.
  • Attributes for Success Strong written and verbal communication skills.
  • Focus on customer service Desire to work in a team environment.
  • Strong work ethic.
  • Ability to balance workload while maintaining high standards EUC L2 with Scripting experience must L2/L3 (Executive Support).
  • Primary focus on Executive Support/XX Glove Service.

Salary : $25 - $30

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