What are the responsibilities and job description for the Desktop Support position at TNT Staffing LLC?
Assist in maintaining an inventory of IT hardware and software assets.
- Assist in evaluating new technology.
- Conduct end-user technical training as needed.
- Assist other members of the Technical Operations team with hardware / software / network technical assistance as needed.
- Coordinate timely repair of PC computer equipment covered by the third-party vendor maintenance agreements.
- Handle the disposal of the end-of-life equipment by following standard procedures.
- Field support calls and the emails related to IT support.
- Use remote access software to troubleshoot technical problems; use Service Desk software to manage and prioritize assigned workload and update the problem tickets with detailed resolution.
- Setup projectors and video conferencing equipment for user training and meetings as needed.
- Required to work various shifts at various locations.
- Handle the moves which require uninstall / install, lift and pack / unpack Desktop Computer equipment with peripherals.
- Reimage computers or apply required system patches as needed to remediate issues.
- Visit agency staff members to assist them with the Multifactor authentication (MFA) enrollment process including the setup of the Microsoft Authenticator app on agency issued smartphones. Vendor Qualifications
- Proven experience managing and completing projects involving stakeholders from varied backgrounds, roles, and communities.
- Follow guidelines and standards as set forth.
- self-motivated, and enthusiastic, work well within a team environment and with minimal supervision.
- Strong communication, analysis, and problem-solving skills.
- Experiencing Reimaging computers or applying required system patches as needed to remediate issues.
- Experience in installing and patching Microsoft Windows 10 and Office O365
- Experience in configuring and patching desktop & laptop computers, MS Surface tablets.
- Experience in remote desktop access software preferably Bomgar to troubleshoot issues remotely.
- Experience in configuring multi-functional copiers.
- Experience in configuring and supporting Android Smartphones
Thank you!
Jackie
Jackie Flynn
Director of Recruiting
TNT Staffing LLC
70 Kinderkamack Road, Suite 100
Emerson NJ 07646
201) 497-6305 x 403 Office
201) 574-3889 Cell
201) 754-9755 Fax
Jackie@tntstaffing.com
