What are the responsibilities and job description for the End User Services Analyst position at Cloudious LLC?
Job Summary :
We are seeking an End User Services Analyst with 1 to 2 years of experience to join our team who will be responsible for providing service and customer support during field visits or dispatches. Managing all onsite installations repairs maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions.
Experience : 1 to 2 years
Required Skills : Field Services
Great communication skills to work with customers
Ability to diagnose problems with equipment and great mechanical aptitude
Professional attitude
Other Requirements :
Valid Drivers License
Should be able to report onsite daily No remote / hybrid work permitted.
Responsibilities :
Perform customer support tasks.
Perform all onsite activities related installation repairs management and maintenance.
Track and document the progress of requests.
Perform troubleshooting.
Identify all issues.
Suggest and implement solutions.
Operate vehicle in a safe manner.
Check and update field automation systems and databases.
Adhere to companys given rule and regulations.
Build Relationships and trust with customers and clients.
Utilize field services experience to gather and interpret data accurately.
Collaborate with team members to ensure data integrity and consistency.
Provide technical support and expertise to project teams.
Ensure compliance with relevant standards and regulations.
Contribute to continuous improvement initiatives within the team.
Qualifications :
Strong background in field services.
Experience with software and tools.
Proficiency in data visualization techniques.
Excellent analytical and problemsolving skills.
Strong communication and collaboration abilities.
Keen attention to detail and accuracy.
Adaptable to changing project requirements and priorities.
Commitment to continuous learning and professional development.
Experience with GIS software such as ArcGIS or QGIS is highly desirable.
Knowledge of remote sensing and GPS technologies is a plus.
Familiarity with data management and database systems is beneficial.
Ability to work independently and as part of a team.
