What are the responsibilities and job description for the End User Services Analyst position at TekWissen LLC?
Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology consulting and business process outsourcing services dedicated helping the worlds leading companies build stronger businesses.
Title : End User Services Analyst
Work Location : Queens NY
Job Type : Contract
Work Type : Onsite
Duration : 12 Months
Job Description : Job Summary :
Providing service and customer support during field visits or dispatches.
Managing all onsite installation repair maintenance and test tasks.
Diagnosing errors or technical problems and determining proper solutions.
MANDATORY SKILLS & RESPONSIBILITIES :
Perform customer support tasks.
Perform all onsite activities related to installation repair management and maintenance.
Track and document the progression of the work.
Perform troubleshooting Identify all issues Suggest and implement solution.
Operate vehicle in a safe manner.
Check and update field automation systems and databases.
Adhere to companys given rules and regulations.
Team up with colleagues and other team members.
Build relationships and trust with customers and clients.
CERTIFICATES EDUCATION :
High school graduate
Responsibilities :
Analyse data using geographic information system (GIS) tools to support various projects and initiatives.
Provide detailed reports and visualizations based on data analysis to aid decisionmaking processes.
Collaborate with crossfunctional teams to integrate data into broader project frameworks.
Ensure the accuracy and integrity of spatial data through regular updates and quality checks.
Develop and maintain databases to store and manage information effectively.
Utilize field services experience to gather and validate data from various sources.
Assist in the development of models and simulations to predict and analyze phenomena.
Support the implementation of technologies and methodologies within the organization.
Conduct training sessions and workshops to educate team members on the use of tools and data.
Stay updated with the latest advancements in technologies and incorporate them into ongoing projects.
Provide technical support and troubleshooting for software and tools.
Contribute to the development of best practices and standards for data management and analysis.
Communicate findings and insights from data analysis to stakeholders in a clear and concise manner
Qualifications :
Possess a Bachelors degree in Geography Geospatial Science or a related field.
Have 1 to 2 years of experience in analysis and field services.
Demonstrate proficiency in GIS software such as ArcGIS QGIS or similar tools.
Show strong analytical skills and attention to detail in handling data.
Exhibit excellent communication skills to convey complex information effectively.
Display the ability to work collaboratively in a hybrid work model.
Have a proactive approach to staying updated with the latest technologies and trends.
Demonstrate problemsolving skills in troubleshooting software and tools.
Show experience in developing and maintaining databases.
Possess the ability to conduct training sessions and workshops on tools.
Exhibit strong organizational skills to manage multiple projects and deadlines.
Demonstrate the ability to create detailed reports and visualizations based on data analysis
Show commitment to maintaining the accuracy and integrity of data.
Top Qualifications :
Great communication skills to work with customers and Ability to communicate in English
Ability to diagnose problems with equipment and Great mechanical aptitude
Professional Attitude
Job Requirements :
Need a valid driving license
Should be able to report to office every day.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
