What are the responsibilities and job description for the IT Support position at Cloudious LLC?
Job title: IT Desktop Support Technician
Job Location: 2720 Tobey Drive, Indianapolis, IN 46219
Work Model: Onsite (No Remote/Hybrid)
Cognizant / Allegion
Job Summary: IT Desktop Support will provide IT support services for assigned Allegion facilities. This role focuses on improving support methodologies for manufacturing support in labor reduction, cost reduction, security, reliability, key feature and technological improvements and integrations, standardization, M&A integrations.
Experience: 4 to 8 years
Required Skills:
• Field Services
• Windows Operating Systems (Windows 10, Windows 11)
• Office 365, and Microsoft Software (SharePoint, Teams, Visio)
• PC Hardware troubleshooting and PLC's, scanners, printers
Nice to Have Skills: Network certification
Responsibilities:
• Minimum of 4-6 years of experience supporting manufacturing and warehouse environments.
• High-level functional and technical knowledge of Microsoft Windows Operating Systems (Windows 10, Windows 11), Apple OSX, Linux Ubuntu, Microsoft Office Suites (2007-2016), Office 365, and Microsoft Software (SharePoint, Teams, Visio).
• Experience with mobile operating systems (Apple iOS, Android, Windows CE).
• Outstanding verbal and written communication skills, able to communicate technical issues in a non-technical manner.
• Experience with PC hardware troubleshooting.
• Experience with serial-based technologies (PLCs, scanners, printers) and handheld scanners.
• Basic audio-visual support.
• Experience supporting label, laser, and multifunction printing.
• Broad technical IT knowledge and awareness of industry trends.
• Operational excellence in root cause analysis, process improvement, risk reduction, security, and controls, change management.
• Advanced troubleshooting skills.
• Relationship management and conflict resolution skills.
• Experience with telephony technologies.
• Exposure to a broad spectrum of IT applications and architecture.
• Ability to work in cross-functional teams and as part of a virtual team.
• Ability to multitask and prioritize effectively.
• Self-motivated problem solver with limited supervision.
• Onsite position.
• Degree in computer science, IT, or related field.
