What are the responsibilities and job description for the Tech Support- Desktop Field Services position at Cloudious LLC?
Job Summary :
Candidate must be able to provide onsite IT support to more than 90 sites and 6500 users located near Los Angeles & Orange County CA. The project includes daily operational support and IT Tier 2 enduser device support.
Required Skills :
13 years of experience in desktop laptop and smart phones troubleshooting
Experience with Android and Apple IOS support
Desktop Support / Field Services
Must be able to lift up to 70 pounds
Shift : Day with OT
Responsibilities :
Provide onsite IT support to more than 90 sites and 6500 users located near Los Angeles & Orange County CA.
Deliver daily operational support and IT Tier 2 enduser device support.
Must have a valid drivers license car insurance and a dependable vehicle.
Provide inperson corporate office and clinic onsite support for enduser IT desktop support services.
Provide laptop and desktop support for Windows devices including software installations and enduser data migrations.
Consistently exhibit behavior and communication skills that demonstrate commitment to superior customer service including quality care and concern with each internal and external customer.
Coordinate with both internal IT resources and external vendors as needed on smallscale application and hardware upgrades or installations.
Ensure proper ticket communication protocol including announcing arrival work performed status and departure.
Qualification :
Must have a valid drivers license car insurance and dependable vehicle
Provide inperson corporate office and clinic onsite support for end user IT desktop support services
Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service including quality care and concern with each and every internal and external customer
Coordinate with both internal IT resources and external vendors as needed on smallscale application and hardware upgrades or installations
Ensure proper ticket communication protocol including announcing arrival work performed status and departure
