Demo

Technical Support (Desktop / Field Services)

VDart
Costa Mesa, CA Full Time
POSTED ON 2/2/2025
AVAILABLE BEFORE 5/2/2025

Job title : Technical Support (Desktop / Field Services)

Job Location : Mission Hills, CA (Onsite 5 Days)

Job Type : Contract

Qualification :

  • Provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange County, CA.
  • Deliver daily operational support and IT Tier 2 end-user device support.
  • Must have a valid driver's license, car insurance, and a dependable vehicle.
  • Provide in-person corporate office and clinic onsite support for end-user IT desktop support services.
  • Provide laptop and desktop support for Windows devices, including software installations and end-user data migrations.
  • Consistently exhibit behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with each internal and external customer.
  • Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations.
  • Ensure proper ticket communication protocol, including announcing arrival, work performed, status, and departure.
  • Must have a valid driver's license, car insurance and dependable vehicle
  • Provide in-person corporate office and clinic onsite support for end user IT desktop support services
  • Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
  • Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
  • Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
  • Ensure proper ticket communication protocol including announcing arrival, work performed, status and departure.

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