What are the responsibilities and job description for the Technical Support (Desktop / Field Services) position at VDart?
Job title : Technical Support (Desktop / Field Services)
Job Location : Mission Hills, CA (Onsite 5 Days)
Job Type : Contract
Qualification :
- Provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange County, CA.
- Deliver daily operational support and IT Tier 2 end-user device support.
- Must have a valid driver's license, car insurance, and a dependable vehicle.
- Provide in-person corporate office and clinic onsite support for end-user IT desktop support services.
- Provide laptop and desktop support for Windows devices, including software installations and end-user data migrations.
- Consistently exhibit behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with each internal and external customer.
- Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations.
- Ensure proper ticket communication protocol, including announcing arrival, work performed, status, and departure.
- Must have a valid driver's license, car insurance and dependable vehicle
- Provide in-person corporate office and clinic onsite support for end user IT desktop support services
- Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
- Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
- Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
- Ensure proper ticket communication protocol including announcing arrival, work performed, status and departure.