Clinical Device Support/End-user Support/Field Engineer

Job Summary:
We are seeking a Clinical Field Engineer with 4 to 8 years of experience to join our team. The ideal candidate will have expertise in Service Desk, Field Services, and Desktop Support.

Experience: 4 to 8 years
Required Skills:
Experience/Knowledge on Medical & Clinical Devices
Basic System and Infra Knowledge
Troubleshooting Clinical or Medical Devices
Service Desk/Desktop Support (Remote)/Field Services

Responsibilities:
Provide support for users of Clinical Device and systems.
Provide hands-on Support in Clinical Device setups, upgrades, and maintenance.
Provide general training for relevant applications and hardware
Responds to client inquiries
Provides technical support to end users
Troubleshoots hardware and software issues
Provides instructions or directly sets up Clinical Device
Travel from Site to Site for the Clinical Device support in different facilities.
Records logs of rendered support.
Good interpersonal skill and communication.
Travel from office to onsite is required on a daily basis with milage reimbursement on travel bills.

Qualifications:
Bachelor's degree in Computer Science or similar field
Prior experience in Clinical Devices or related field
In-depth knowledge of Clinical hardware and software systems, like MRI, Cardio, Xray machines
Knowledge in computer operating systems such as Mac, Linux, and Windows
Minimum of 4 years of experience in Service Desk, Field Services, and Desktop Support.
Strong analytical skills and attention to detail.
Excellent communication and collaboration skills.
Ability to work independently and as part of a team.
Strong understanding of geospatial data management practices.
Willingness to travel as required.
Proactive approach to problem-solving.
Ability to manage multiple tasks and projects simultaneously.
Strong commitment to quality and accuracy.

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