CLOUDLAND LOOKOUT MOUNTAIN A CURIO COLLECTION HOTEL

Living above the clouds on top of Lookout Mountain, Georgia, Cloudland is the Southeast’s newest and most spectacular resort hotel!! If you happen to love golf or have golf resort experience, let’s make a connection soon!

A Curio Collection by Hilton hotel, Cloudland is perched at over 2,000 feet above sea level and conveniently located just outside of Chattanooga and within a two-hour drive from several major metropolitan areas. Inspired by nature, the resort expresses elements of the four seasons in an intimate and relaxing way. Cloudland offers a wide variety of outdoor activities, multiple dining experiences, full-service spa, cliff-edge infinity pool and 245 stunning guest rooms & suites, many with spectacular mountain vistas. Let’s not forget the golf! Situated in heart of McLemore, guests can enjoy two exceptional 18-hole courses and a popular six-hole short course, all three designed by Rees Jones and Bill Bergin.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!

THE ROLE

RESPONSIBILITIES:

• Warmly greet and assist guests with check-in, billing and check-out process

• Receive incoming telephone calls promptly and politely, practicing proper phone etiquette
• Explain specific spa treatments and services and advise guests in choosing the best services for them based on their needs and interests
• Accurately book, change and cancel spa appointments
• Be highly knowledgeable about all spa retail products and assist guests with spa retail purchases
• Possess a thorough sales knowledge of all spa services, rates and retail product costs
• Maintain a thorough knowledge of the spa’s programs and services, and accurately relay them to guests
• Have a thorough knowledge of McLemore Cloudland Lodge and its dining, recreational and other facilities along with access to phone numbers and information.
• Make reminder phone calls to guests about their appointments as requested
• Escort guests to appropriate locations or services
• Regularly check the relaxation reception area and relaxation lounge for areas that will need tidying up
• Assist guests with special requests and provide hospitality services as directed, such as water, tea service, etc.
• Maintain control of point-of-sale area and follow established guidelines for the payment/sale process
• Accurately promote and provide detailed descriptions of retail products, sales and special promotions
• Follow-up on product sales recommendations by estheticians and therapists and sell retail products to interested guests at reception desk
• Maintain inventory of brochure material in guest areas as necessary
• Maintain retail inventory in retail area as necessary and as requested
• Maintain orderliness and cleanliness of the retail area
• Keep the Spa Reception Desk and lobby reception areas immaculate

• Provide personal attention to guests by issuing spa robes and slippers to guests and escorting them to the locker room and explaining spa amenities
• Explain locker lock usage
• Assist guests with locker room amenities
• Assist therapists and estheticians in locating their treatment guests in the relaxation lounge, locker room, and wet areas as necessary
• Oversee the operation of the locker room area and guest usage of steam, sauna and shower amenities
• Prepare and/or breakdown locker room, steam, sauna and relaxation lounge equipment and supplies daily
• Replenish guest amenities, robes and towels as necessary
• Replenish refreshment stations as necessary
• Keep refreshment stations and lounges immaculate
• Perform daily general cleaning and minor maintenance tasks in the spa
• Develop the ability to work without constant direct supervision and remain at assigned post for extended periods of time *Walk/stand for duration of shift

• Stay current on all department information and become well-versed and trained in its application
• Promote positive guest relations for all guests by providing prompt, courteous and efficient service
• Oversee and maintain the cleanliness and neatness of the locker room and wet areas

• Attend staff meetings as requested by the Spa Director
• Be flexible with your schedule, supporting the needs of the spa
• Protect the privacy of all guests and handle any information they provide to the spa with discretion
• Maintain a presence of calm composure, even in the most stressful situations
• Be ready to assist any staff member or guest who needs help in a genuinely friendly manner
• Notify the Spa Director/Spa Operations Supervisor of potential problems or concerns
• Work diligently to support the McLemore Cloudland Lodge hospitality and team philosophy throughout the facility
• Comply with all departmental and company policies
• Maintain personal appearance and grooming standards consistent with the management’s standards
• Maintain confidentiality of all Selah Spa proprietary information
• Promote positive guest relations for all guests by providing prompt, courteous and efficient service.
• Resolve guest complaints in a manner which promotes positive guest relations
• Maintain current Selah Spa and McLemore Cloudland Lodge information through daily use of email and other forms of communication
• Must be able to work weekends, holidays and flexible hours that may vary based on the business needs of the spa

NOTE: All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.