What are the responsibilities and job description for the IT Network Technician / HelpDesk Technician ( LOCALS ONLY) - Nightshifts required position at CLS Bank International?
US citizens / GC Holders
Network Operator Technician / Network Technician
Location : work from home ---- Bellview, FL
Duration : 1 year plus ongoing extensions
Job Overview:
We are seeking a Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users. This is an excellent opportunity for someone with strong technical troubleshooting skills and a passion for customer service.
Responsibilities:
- Provide technical support to end-users via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Assist with network connectivity, including DNS and firewall configurations
- Set up and configure mobile devices for users
- Collaborate with other IT teams to escalate and resolve complex issues
- Document all support activities in the ticketing system
- Provide excellent customer service and ensure timely resolution of issues
Requirements:
- Previous experience in a help desk or technical support role
- Strong knowledge of Windows operating systems and software troubleshooting
- Excellent communication skills, both written and verbal
- Ability to prioritize tasks and work efficiently in a fast-paced environment
- Strong problem-solving skills and attention to detail
Join our team as a Help Desk Analyst and enjoy a challenging role where you can utilize your technical skills while providing exceptional customer service. We offer competitive compensation and benefits packages, including opportunities for career growth. Apply today to be part of our dynamic IT team!
Job Types: Full-time, Contract
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Monday to Friday
- Night shift
Work Location: Hybrid remote in bellview, FL
Salary : $20 - $30
