Reception Manager

Job Title: Reception Manager

Job Purpose: To provide supervisory leadership to the Reception and Pro Shop Departments. Overseeing the operations and cleanliness of the reception area, including managing a team of receptionists who will greet members and guests checking in and out, handle reservation confirmations, andprocess pro shop and service sales transactions. In addition to these core tasks, the manager will act as a point of contact for communication between members, staff and management.

Accomplishes Staff Results

• Managing a team of receptionists, including hiring, training, and scheduling staff, as well as providing guidance and support to ensure that they are providing excellent customer service
• Conducting timely performance evaluations and pay reviews as per Club Fit standards
• Maintaining updated Reception and Shop manuals
• Showing attention to detail in Understanding and supporting all club & program policies

Manages Department Strategy and Planning

• Understanding the finances of the department by properly utilizing sales analysis, income statements, MAS90 and various other reports.
• Reviewing the budget and business plan goals and developing fluid plans to ensure they are met
• Managing the budget to ensure all expenses are kept within budget targets
• Overseeing the sales and service offerings at the health club's pro shop, including managing inventory, processing payments, and providing information to guests about products and services
• Keeping all financial information confidential

Contributes to Team Effort

• Ensuring proper desk and shop coverage at all times and filling in when needed
• Providing technical support for the health club's apps and other tools
• Maintaining the cleanliness and appearance of the health club's reception area, as well as other general club areas.
• Handling any complaints or issues that may arise, and working to resolve them in a timely and professional manner
• Providing information to guests about the health club's facilities, services, and policies, and answering any questions they may have
• Working closely with other departments within the health club, such as the fitness and wellness teams, to ensure that guests have a positive experience and to address any issues that may arise
• Being an active member of the Manager on Duty program assuring that the members are certain that we care about their well being
• Accomplishing related results as necessary

Maintains Professional and Technical Knowledge

• Attending educational workshops, reviewing professional publications and literature, establishing personal networks within the health-club industry demonstrating a commitment to embracing the neighborhood
• Attending training sessions with HR

Job Requirements

Ability to:

• Sit and/or stand for extended periods of time
• Lift 10 lbs
• Understand and communicate both verbally and written in English
• Follow relevant directions
• Think independently and suggest effective solutions to potential challenges
• Work a flexible schedule as required by business needs
• Understand and comply with all company safety policies and their requirements
• Attend training meetings as scheduled

Reporting Structure

• Direct Line to General Manager

Club Fit is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Applicants must be at least 18 years old or if not, provide proof of eligibility to work and have a legal right to work in the United States. This job posting describes the general requirements for the position and is not a complete statement of duties, responsibilities of requirements.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Job Type: Full-time

Pay: $58,500.00 - $61,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• On call

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Jefferson Valley, NY 10535: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience managing a team of at least 10 staff members?

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

Salary : $58,500 - $61,000