Company Overview
Club Monaco is an international men's and women's lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites : mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.
We are seeking a District Manager (NY / NJ) to lead the operational execution of a district of stores to ensure exceptional customer experiences and drive profitable top-line sales growth. They play a key role in growing our brand, fostering our company culture, and creating a high performance selling culture within their team. They live our values and represent the brand in their behaviors.
Responsibilities
Leadership Attributes
- Deliver continuous performance feedback, motivate, train and develop team to meet current and future position requirements
- Foster a positive team environment by empowering members to participate in company initiatives
- Provide department insight related to the customer experience and communicate information to Regional Manager and corporate office
- Must have an innovative and entrepreneurial mindset and utilize all tools available in order to develop creative strategies to drive topline results
- Drive employee engagement through consistent recognition and provide training and feedback to optimize team performance
Customer Experience
Ensure all customer service standards are consistently executed and utilize company tools to better service the customerMotivate and coach store teams throughout the District to achieve personal and store sales goals and maintain customer focusEnsure store teams receive customer service and product knowledge training to strengthen selling skillsPeople & Development
Attract top talent, build a high performing team and drive retention through promoting collaboration, providing a positive and rewarding atmosphere and maximizing the success of the teamIdentify a talent pipeline by networking and building relationships within internal and external teamProvide training to develop individual and overall team skills and abilitiesCoach and mentor team to achieve optimal results including succession planning for current and future positionsOperational Standards
Collect customer and market feedback, product information and provide ongoing summaries and analysis to the Regional ManagerCreate and communicate clear action plans that optimize results focused on operational excellence and flawless executionAnalyze the business and create / communicate SMART action plans that optimize results across the DistrictAdhere to all policies and procedures and ensure compliance across the DistrictVisual Presentation / Store Maintenance
Ensure brand integrity is upheld throughout the District and is reflected to the customerEnsure store continually meets merchandising and maintenance standardsSupport store management team in the planning and execution of store flipsProvide necessary feedback to Corporate office and Field Visual teams to drive the business through visual merchandisingFoster effective partnership with Field Visual LeaderDrive Results
Partner with the Regional Manager to oversee the development and execution of sales strategies and profit goalsPerform store KPI analysis, assess the results, adjust and communicate stales strategies accordinglyManage payroll, margins and communicate company pricing strategiesManage, train and motivate existing sales team to achieve and exceed both company and store benchmarked goalsLead with professionalism and behaviors guided by the Company ValuesExperience, Skills & Knowledge
3 - 5 years of previous multi-unit management experience, preferably in apparel retailExcellent interpersonal skills supporting a team environmentStrong English communication - verbal and writtenExcellent time management / project skillsStrong planning and organizational skills with a sense of priority for deadlines and attention to detailAbility to recognize and react to changing work demandsComfortable and confident in making effective autonomous (and group) decisions in a timely mannerGoal oriented : ability to stay focused on creating winning resultsDedicated to high levels of Customer Service and Sales ProductivitySchedule flexibility to include evening and weekends where neededAbility to travel, conduct on-site store visits and attend meetings as requiredSalary : $100,000-120,000
Salary : $100,000 - $120,000
