What are the responsibilities and job description for the Front Desk/ Sales Associate position at Club Pilates?
Company Overview
Born in San Diego in 2007, Club Pilates has expanded across the nation, bringing Pilates to hundreds of thousands of people. We serve up over eight million workouts each year to our dedicated members…and we’re just getting started.
Pure to Joseph Pilates’ original Reformer-based Contrology Method, but modernized with group practice and expanded state-of-the-art equipment, Club Pilates offers high-quality, life-changing training at a surprisingly affordable price.
We believe that Pilates is the path to a fuller, more satisfying physical existence. We believe that being in control of your body helps you to be in control of your life. And best of all, we believe that you can start anytime.
Club Pilates offers 7 class formats that safely utilize a variety of Pilates apparatus along with TRX, Trigger point and Barre. Class formats target a wide range of clients’ needs from young to senior and from beginner through advanced. All Club Pilates instructors are certified to accommodate for injuries and special populations.
For more information, visit www.clubpilates.com
Job Summary
The goal of our Sales Associates is to introduce people to the life changing benefits of Pilates. Pilates is intended for the broken to the professional athlete. It’s a full body workout that decompresses the spine and resets the body. We offer group, private, and semi-private Pilates training.
The Sales Associate role assists in running all "front of house" Pilates studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and sales experience. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail sales, maximizing workout traffic, and maintaining premium customer service levels.
Responsibilities and Duties
- Establishes and maintains an effective referral program
- Maintains accurate records using established Club Pilates sales systems
- Conducts telephone inquiries/follow up calls/customer care calls
- Gives a sales presentation to Intro class participants
- Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the Club Pilates studio
- Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
- Participate in 1 Club Pilates scheduled workouts per week (not mandatory but highly encouraged)
- Maintains an organized and clean lobby/front desk area
- Responsible for processing accurate sales transactions
- Follow up and follow through activities with all prospective clients
- Responds immediately to member requests, inquiries and concerns
- Proper on-boarding all Club Pilates members through the use of client intake forms and contractual documents
- Works closely with management and instructors to ensure all processes are completed accurately
- Responsible for attending and participating in all relative Club Pilates training programs
- Other duties as assigned
Qualifications and Skills
- Must be comfortable working in a sales role
- Must have flexibility to work some morning, evenings, and weekend availability is required.
- Excellent customer service skills
- Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
- Solid verbal and written communication skills required
- Able to multi-task and excel in a busy environment.
- Strong computer skills required -- MS Office basic programs (word, excel), Internet, studio program software use
- Health & Fitness minded people strongly preferred
- Ability to work and function in an boutique studio environment
- Fitness experience preferred but not required
Benefits and Perks
- This position offers a competitive base salary; based on experience.
- Commission paid on sales
- Discount on retail apparel, accessories, and memberships
- Opportunity for bonus based on performance.
- Free Pilates classes
- Opportunity for growth within the studios including additional sales and management positions'
Salary : $18 - $20
