What are the responsibilities and job description for the Customer Success Manager - (Covering Northeast U.S.) position at Clubessential?
Clubessential provides cloud-based software solutions to the private club markets and is an Inc. 5000 fastest growing company. We are a lean, fast-paced, passionate team of professionals who thrive on delivering exceptional products and service to our clients and teammates. Our dedication to client success through technology innovation, industry expertise, exceptional customer support and beautiful design has helped us attract the business of some of the top clubs in the country.
JOB OVERVIEW
The Clubessential sales organization is looking for a passionate Customer Success Manager who will partner and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your assigned clients and educating customers on new solutions. You will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client’s needs.
The Customer Success Manager (CSM) owns the business relationship with our valued customers. The CSM is motivated and rewarded by driving client retention, driving enhanced business solutions, and identifying opportunities to extend products and services into the client account. The desired outcomes that a CSM will be measured are by increased retention and satisfaction rates, increased utilization of additional products and services (adoption), and an increase in overall lifetime value of each account.
RESPONSIBILITIES & DUTIES:
Specific responsibilities include but are not limited to:
- Operate as a key point of contact for your assigned customers
- Maintain and develop existing customer relationships
- Advise customers on how to best utilize their solutions and update on new solutions as they become available
- Identify and grow sales opportunities within assigned territory
- Record all activity in our customer relationship management database
- Execute on strategies developed and communicated by sales management
QUALIFICATIONS AND EXPERIENCE REQUIRED:
- 3 years of account management and/or sales experience; Industry experience is a plus.
- Bachelor’s Degree preferred
- Demonstrate ability to communicate and influence verbally and in writing
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Technology savvy
- Effective time management and project management skills
- Ability to work independently in a fast-paced environment with changing priorities.
Clubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
