What are the responsibilities and job description for the Technical Support/Customer Advocate Agent position at CLX Gaming?
Benefits:
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
Remote Technical Support / Customer Advocate – Join CLX!
Are you passionate about gaming, technology, and helping people? Want to work from home while making a real impact? CLX is looking for Technical Support / Customer Advocate Agents to provide top-notch service to our customers—from their first inquiry to long after their purchase. Your role is all about ensuring the best possible customer experience, and you’ll be rewarded for it!
Who We Are:
CLX is a premier custom gaming PC brand and an extension of Cybertron International, one of the largest system integrators in the U.S. since 1997. We specialize in high-performance gaming rigs, cutting-edge components, and custom designs that deliver the ultimate gaming experience. Our mission is to give gamers exactly what they want, whether it’s elite performance, stunning aesthetics, or both.
What You’ll Do:
- Assist customers with hardware and software troubleshooting to resolve their tech issues.
- Keep customers updated on their service requests and provide timely support.
- Work with supervisors and different departments to resolve technical issues quickly.
- Advocate for customers to ensure high satisfaction and a seamless experience.
- Recommend the best hardware solutions to fit customers’ gaming and performance needs.
What We’re Looking For:
- Strong communication and active listening skills.
- Solid understanding of PC operating systems and common software applications.
- Hands-on experience with PC hardware and troubleshooting.
- Ability to match technical resources to customer issues effectively.
- Self-motivated and thrives in a fast-paced, remote environment.
Why Join CLX?
- Competitive Pay – Based on experience and qualifications.
- Uncapped Performance Bonuses – The better you perform, the more you earn.
- Uncapped Commissions – Earn more by assisting customers with pre-sales consultations.
- Flexible Shifts – Work when it fits your schedule.
- Full Benefits Package – Health, dental, and 401(k).
- Paid Training & Support – Learn and grow with us.
- Fun & Supportive Work Culture – Be part of a team that shares your passion for gaming and tech.
- Career Growth Opportunities – We love promoting from within!
If you’re ready to turn your passion for tech and gaming into a rewarding career with a company that values your skills and dedication, apply today!
Salary : $12 - $15