Scheduling Specialist

Company Overview:

Since 1961, our power service division has been offering a range of services to give customers increased confidence in their power supply systems. We put our core technical expertise, 24/7 availability and comprehensive understanding of system infrastructures on the line so customers do not have to worry about what-if situations.

From proactive maintenance of UPS and battery systems to megawatt-sized critical electrical infrastructure design assistance, upgrades, and installation, our products and services are ready to meet their needs. But we are more than a service provider – we are committed to integrating as a valued member of their team.

Job Summary:

We are looking for a Scheduling Specialist to join our team. In this role you will have the opportunity to lead the planning and scheduling of field resources for Installations, Preventative Maintenance, and Field Modifications while balancing the urgent needs of a complex customer base.

Essential Duties and Responsibilities:

• Schedule all internal and external work orders for service and installation

• Update the company’s software programs with all close out information for work orders

• Coordinate resolutions to scheduling and resource management conflicts with assistance from division lead

• Maintain effective progress tracking on all in progress work orders

• Manage required materials and coordinate with pre-installation personnel

• Receive inbound communication (email, text, and phone calls) from internal and external teams, contractors, and end user customers

• Process and distribute field service reports for completed work orders

• Other duties assigned

Requirements:

• High School Diploma or Equivalent

• 2 years dispatching/scheduling experience

• Proficiency in Microsoft Office products; Work, excel, etc.

• Strong problem-solving skills, ability to resolve and address issues as they arise

• Excellent written/verbal communications skills and attention to detail

• Ability to demonstrate an understanding of and follow all safety regulations and practices

• Pre-employment background/drug screening

Job Type: Full-time / $48,000 - $50,000

Benefits:

• 401(k) matching

• Paid time off

• Flexible spending account / Health savings account

• Health insurance

• Dental, Vision and Life Insurance

Schedule:

• 8-Hour Workday / Day Shift / Monday to Friday / In-Office (Indianapolis Location)

Reports To:

• Service Operations Team Lead