What are the responsibilities and job description for the Customer Service Rep position at CMP Energy?
Our Culture
EDP is a rapidly growing company — with deep experience in retail and commercial propane sales, operations and finance. We provide safe, reliable propane service to residential, commercial, industrial, and agricultural customers from Connecticut to California.
We service more than 200,000 customers in 19 states, with a presence in rural America as well as in major metropolitan areas. We have become a significant player in the propane industry, recognized in 2022 and 2023 as one of the Top Ten Propane Marketers by LP Gas Magazine. Since our inception in 2012, EDP has helped more than 30 owners of well-run propane businesses transition to their own “next chapter” while benefiting everyone involved.
Responsibilities:
- Serving as the first point of contact for customer inquiries, orders, and service requests via phone, email, or chat
- Providing accurate and timely information regarding propane services, pricing, delivery schedules, and account status
- Assisting customers with placing orders, scheduling deliveries, and resolving any delivery or billing issues
- Collaborating with internal teams, including sales, operations, and dispatch, to coordinate efficient propane deliveries and resolve customer concerns
- Maintaining customer records, ensuring accurate and up-to-date information is captured in the system
- Promoting and upselling additional propane products or services to customers as appropriate
- Handling customer complaints or escalations with empathy and finding satisfactory resolutions
- Building strong customer relationships and ensuring customer satisfaction through exceptional service
Requirements:
- High school diploma or general education degree (GED).
- Able to multi-task well and prioritize workload.
- Able to exercise progressive decision-making.
- Strong knowledge of Microsoft Office.
- Ability to work, and exceed, in time sensitive environment.
- Ability to work effectively in a team environment.
We Offer Amazing Benefits!
In addition to competitive wages, we are proud to offer a comprehensive benefits package to help support the physical and financial health of our employees and their families.
Our benefits program allows you to customize your coverage, to select the best plans to meet your family’s needs while taking advantage of tax savings. Eligible employees have the option to enroll in any of the following options with many of them offering pre-tax premium deductions to lower your taxable income, thereby reducing your income taxes.
- Medical Insurance – multiple options to choose from
- Dental Insurance
- Voluntary Vision Insurance
- Health Savings Account
- Flexible Spending Account
- Confidential Employee Assistance Program (EAP)
- Voluntary Supplemental Life and AD&D Insurance
- Voluntary Short-Term Disability
- 401(K) with Company Match
- Tuition Reimbursement
- Propane discount
As part of your comprehensive compensation package, we provide eligible employees with the following benefits at no cost:
- Paid Holidays & Time Off
- $50,000 Basic Life/AD&D benefit
- Long Term Disability
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.