What are the responsibilities and job description for the Instructional Assistant position at CMT Services Inc?
CMT Services, Inc. has an immediate opening for an Instructional Assistant who will provide excellent customer service, under supervision, in a diverse, multicultural environment.
Duties:
- Intake and proctor students for in-person and remote/online testing; includes entering data and monitoring testing activity in the designated test administration platform on in-person and entering testing data at the end of each administration
- Screen students using online databases and assist with entering data about student and faculty use of the Assessment Centers
- Provide information and a wide variety of technical support to incoming and current students, faculty and staff, including the submission of exams and registering for test appointments
- Provide information to Center users and public through in-person, telephone, and online communications
- Comply with the Montgomery College Student Code of Conduct
- Maintain a quiet, secure, and confidential test environment
- Other duties as assigned
Skills Wanted:
- Excellent customer service skills
- Ability to problem-solve and attentive to details and accuracy, with knowledge of basic desktop computer operations
- Strong interpersonal and communication skills.
- Ability to learn on the job and carry out oral and written instructions
- Ability to maintain strict confidentiality
- Ability to use computer, telephone and various office equipment
- Standing and walking in the process of administering and proctoring tests
- Occasional stooping, reaching, crouching, repetitive motions
- Reasonable accommodations made to enable individuals with disabilities to perform job functions
Qualifications:
- High School Diploma or equivalent
- Organization and people skills
- Ability to multitask on a wide array of assignments
- Experience with typing and other computer tasks
- Microsoft Office(Excel, Word, etc.)
- Customer Service
Hours: 8:30 a - 5 p, hours may extend to 7pm and weekends
Company Overview:
CMT Services, Inc (CMT) is an award-winning business services solutions company, providing a broad range of services and solutions in Consulting, Management, and Technology. Since 2002, CMT has been focused on supporting the mission and strategic business goals of our customers by providing premiere and seamless business solutions to Federal, State, Local and Commercial entities. As demonstrated by our employees, the best work experience in the industry has been through collaborative communication and interactions.
Our employees are our greatest assets and we promote an employee and family friendly work culture. Our commitment to this unique culture was recognized by SmartCEO Magazine as a Baltimore area Brava Award Winner for our Corporate Culture. Our work culture and the outstanding efforts of our team of professionals has resulted in tremendous growth for CMT over the past three years. In 2017 we were honored to be named one of the 50 Fastest Growing Women-Owned led companies globally by American Express!
Our CEO believes “you get the best results from employees through individual empowerment” which fosters a climate where our professionals benefit from a rare opportunity to create their own successes within a team framework. This is the story of CMT…an ideal company to build a career, make a difference and be recognized and rewarded for your value!
CMT Services, Inc (CMT) is an equal opportunity employer and prohibits discrimination based upon race, gender, sexual preference or religion.
